Jazmine Thomas

**** ********* ** ******, *****

318-***-**** adr9dh@r.postjobfree.com

Objective

I am seeking a Customer Service position with a growing company where I can use my skills and education to assist the company reach its objectives.

Summary

Solid - Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking; Software MS Office word, excel and PowerPoint, Next Gen, QC, A2C, Script Med; desire 7 years of call center experience.

Education

2013-2015 Bachelor of Psychology University of Texas at Arlington Arlington, TX

2012 General Studies in Psychology (GPA-3.2) Southern University Shreveport, LA

Experience

2018 Alliance RX Walgreens Prime Frisco, TX

Patient Care Coordinator

●Record and process orders and customer inquiries by fax, mail and telephone

●Respond to all customer inquiries in a timely manner - inbound / outbound service center. Must remain consistent with service and quality standards.

●Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient's condition.

●Provides pricing, availability and schedules information with established guidelines.

●Complete various stages of the order process as assigned including but not limited to scanning prescriptions, image indexing, Pre-QA, load insurance information, run test claims, work issues and facilitate prior authorizations.

●Provide typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.

2018 TD Ameritrade Southlake, TX

Unlicensed Financial Advisor

●Provide financial planning support to client

●Support investment professionals to cultivate client relationship

●Prepare financial plans and check their accuracy

●Respond to prospective customer queries about financial planning

●Assist in the development plans for the company

●Offer subject matter expertise to fellow Financial Advisor

●Maintain awareness of latest legislative change that may affect financial planning

●Provide technical support along with great a customer experiences for our clients via inbound calls

●Process clients general information and website navigation to information regarding TD Ameritrade’s services

●Answer questions and provide general information regarding cash management products including TDA Cash and the Investor Savings Account /Confirm Order Status

● Enter cash deposit/withdrawal requests: Check, ACH, Wire Transfer

2017 Health Smart Irving, TX

Intake Coordinator

• Answers incoming calls and retrieves phone mail requests and facsimile requests for authorization

• Obtains information required to complete or initiate the pre-certification process

• Obtains and codes diagnosis and planned procedure(s)

• Performs data entry of new requests for authorization of services

• Assists with returning calls, providing accurate responses to providers and members

• Prepares Utilization Management letters and memos as requested

• Researches returned mail for current addresses

• Participates in monitors and gives feedback to the Internal Quality Committee

• Acts as liaison for customer service and other outside entities as required

• Collaborates with other departments within the organization.

• Utilizes network system to identify network providers

• Identifies areas of potential improvement in work flow

• Collaborates with other departments and serves as a liaison to improve communication and customer service

• other duties as assigned

2017 ALLSTATE Richardson, TX

Total Loss Processor

●Receiving first notice of loss inbound calls

●Making initial contact calls and follow-up calls to Insured’s

●Tracking claims process and compliance

●Researching prior losses

●Notifying and updating agents

●Monitoring faxes and e-faxes for proper distribution

●System and software in-house training

●Prompt technical support

●Proficiency in Word and Excel

●Problem-solving skills

●Communication skills

●Multi-Phone-Line experience

●Estimating software knowledge

●Multi-Lingual proficiency

2017 MAXIMUS Irving, TX

Customer Service Representative

•Obtains client information by answering telephone calls; interacting with veterans.

•Determines eligibility/appoints by comparing client information to requirements.

•Establishes medical facility validation by entering client information; confirming locations.

•Informs clients by explaining procedures; answering questions; providing information.

•Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

•Billing and Coding

•Medical record transferring to providers

2014 TLC Realty Grapevine, TX

Administrative/Clerical

• Assists executive assistants and secretaries by sorting mail, filling scheduling meeting, and restocking supplies

•Delivered exceptional service by greeting and serving customers in a timely, friendly manner

•Answered incoming calls

2012 RGIS Shreveport, LA

Inventory Specialist

•Collaborated with other team members on special projects and events

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