Diane Munoz

**** * **** ** ** N

Wichita, Ks ****6

adr9c9@r.postjobfree.com

316-***-****

Experience:

Textron Wichita, Kansas 2019-2022

Customer Support Coordinator

Responsible for using multiple software systems for inbound and email customer service for new and existing aircraft part orders. Checking for available inventory for critical situations. Processing orders for VIP customers. Arranging for expedited orders to be put of flights for quicker delivery.

Hall’s Culligan Water Wichita, Kansas 2015-2019

Office Manager

Responsible for staffing, inbound/outbound customer service, accuracy of billing system, sales contracts, refunds, account payable, accounts receivables and collections. Responsible for the front desk receptionist and managing the drive through for customers. All aspects of managing the facility (phone, security, maintenance, etc.)

Multimedia Cablevision/Cox Communication, Wichita, Kansas 1990-2014

Customer Support Manager

Responsible for staffing, the accuracy of the billing system, field service work orders, adjustments, refunds and accounts receivables.

Experience with (AS400) billing system.

Experience continued:

Additional responsibilities throughout my support role: `

VIP, vendor and banking relationships. Phone order entry, call quality, e-commerce, retail, and compliance.

Strong problem-solving skills with an emphasis in billing and accounting.

References:

Lisa Gabler/Director Customer Service/Cox Comm. 316-***-****

Carrie White/Owner of Images of Nature 316-***-****

Jason Prilling/Sales Mgr/Culligan 316-***-****

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