Service Representative Customer

LYNNE MINER

469-***-**** I Dallas, TX I ************@*****.***

Personable and dedicated Customer Service Representative with extensive experience in 24-hour worldwide call centers. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing business.

PROFESSIONAL EXPERIENCE

Army and Air Force Exchange Services

CUSTOMER SERVICE REPRESENTATIVE 2002 – 2010

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Documented conversations with customers to track requests, problems, and solutions.

• Assisted customers in making payments on accounts and setting up payment plans.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Budget Car Rental

CUSTOMER SERVICE REPRESENTATIVE 2000 – 2002

• Educated customers on special pricing opportunities and company offerings.

• Documented conversations with customers to track requests, problems, and solutions.

• Assisted customers in making payments on accounts and setting up payment plans.

• Asked probing questions to determine service needs and accurately input information into electronic systems.

LEADERSHIP & VOLUNTEER EXPERIENCE

The Magdalen House January 2020 - Current

Volunteer at The Magdalen House in Dallas, TX. Overnight caretaker, front desk, family visitation supervisor and awarded Volunteer of the Year in 2020.

EDUCATION

Dallas Baptist University

Major: Nursing 1986 - 1989

Completed three years towards a Nursing-focused degree Concord Career Institution

Medical Assistant 1991

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