**/****

**/**** - *******

Courtney Joy

*** ******** ****, **********, **

adr9bp@r.postjobfree.com

731-***-****

Summary

Proactive, friendly customer service dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Applicant with 3 years plus of experience providing exceptional customer service and creating customer-centric environments within big-box stores. Competent, dependable professional equipped with basic selling skills, in-depth knowledge of business and retail operations and merchandising. Talented, personable leader seeking role as a customer service representative who is always willing to learn. Equipped to adapt to the needs of any customer, as every customer related experience is different.

Education

South Side High School

General Studies • Jackson, Tennessee

GPA 3.4

Experience

Super 8 at Wyndam

Hotel Receptionist • Whiteville, TN

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Solicit sales of new or additional services or products. Resolve customer complaints or answer customers' questions regarding policies and procedures. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

04/2017 - 08/2019

02/2014 - 10/2016

Dollar General

Lead Key Sales Associate • Whiteville, Tennessee

Stock carts or stands.

Set up and display sample merchandise at parties or stands. Stock shelves with products.

Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials. Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.

Greet and give assistance to customer, and ensure effective customer service leadership Perform itemization and totaling of customer purchases using the cash register and scanner Take payment from customers and give correct change as may be necessary Bag purchased merchandise for customers and assist them with merchandise as may be needed Adhere to Dollar General work processes for receiving, opening, and unpacking cartons, boxes, and totes of merchandise Perform stocking, restocking, and rotation of merchandise on shelves, as well as create merchandise displays Carry out store, restroom, and stockroom cleaning; dust and mop store floors; and remove trash Assist in setting up sidewalk displays

Help in implementing and maintaining of planograms Follow the store manager’s directive in opening and closing store Carry out the assistant store manager or store manager’s duties in their absence. Walmart

Cashier & Front End Services • Bolivar, Tennessee

Greet customers as they arrive at checkout counter. Conduct financial transactions using cash registers by taking cash in exchange for the items sold. Scan merchandise to determine prices and provide customers with information on what needs to be paid. Process credit and debit cards and ensure that receipts are signed, and cards are returned. Deactivate tagged merchandise and bag purchases in item-appropriate bags. Process discount coupons and redeem offer points in exchange for purchases. Ensure that the right amount of change is present in the cash drawer at the beginning of each shift Balance cash drawer at the end of each shift and handle any apparent discrepancies. Handle returns and exchanges by coordinating efforts with the customer service department. Listen to and attempt to resolve customers’ complaints and ensure that any escalated ones are informed to the right department.

Ensure the cleanliness of the cash counter and surrounding areas. Stock merchandise, restock returned merchandise on shelves and set up marketing displays. Assist customers in finding the required items.

04/2013 - 12/2014

Laurelwood Healthcare

Dietary Aide/Server • Jackson, Tennessee

Assists cooks with meal preparation, as directed.

Washes hands before handling food to be served, before touching clean dishes and utensils, and after touching anything soiled.

Carries out certain duties routinely without direction such as wrapping silverware and filling condiment containers in the dining room.

Helps prepare, portion, wrap, cover, and refrigerate food for meal(s) assigned; for example bags bread, dips jelly/fruit/desserts, makes toast, pours juice and milk, makes coffee/tea, etc. Sets up trays and serving carts according to established procedures, delivers to unit(s), and notifies Nursing. Helps clear trays from dining room returned tray cart(s) scraping waste into trash cans. Uses food preparation equipment properly, cleans and stores appropriately, and reports repairs needed. Helps keep kitchen floor dry, wiping or mopping up spills, immediately. Helps stocks supply shelves in storage area and may help check in deliveries. Attends mandatory in-service education meetings and applies information to job tasks. Reports any evidence of pests or rodents in kitchen area to Dietary Manager. Maintains exemplary customer service principles for efficient food preparation and delivery. Assures personal compliance to all state and federal regulations including blood borne pathogens, infection control, use of hazardous materials, and fire safety.

Assures personal compliance to patient’s rights.

Complies with schedule as established by Dietary Manager. Other duties as may be assigned.

Skills

Customer service, Communication skills, Empathy, Creativity, Problem Solving, Decision Making, Critical Thinking, Management Experience, Computer literacy

Languages

English

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