Customer Service Data Entry

Aleetta Shockley Taylor

*** ***** ***** *****, ********, MD 21122

Phone: 443-***-**** Email: adr9aj@r.postjobfree.com

Summary

A highly motivated individual that is capable of communicating with individuals at all levels. A positive, responsible and confident personality blended with a strong work ethic and the ability to master and integrate all aspects of organizational operations. Primary strengths include excellent leadership, analytical, communication, and interpersonal skills. Supportive in coaching, counseling, and aiding people in making decisions. Ability to carry out organizational mandates and objectives.

Skills Profile

• Excellence in customer service.

• Thorough knowledge of office policies and procedures

• Proven record of time management and completing tasks on schedule.

• Experienced in operating office machinery.

• Exceptional background in customer service and data entry

• Cash handling experience

Professional Experience

Office Secretary II, Howard County Health Department January 2017-Current

Columbia, MD

●Manage electronic data for the Well & Septic Program

●Document verification and web publishing of environmental health documents

●Return files to scanning department for corrections

●Type general correspondence within the office to include memos, letters, emails and excel spreadsheets

●Mail certificates of potability to homeowners

●Prepare documents older than 2 weeks for shredding

●Provide backup telephone assistance for all programs of the Bureau of Environmental Health

●Provide backup customer service at the front counter

●Perform various clerical duties as assigned

●Maintain files

●Schedule Well & Septic appointments

●Maintain Best Advanced Technology (BAT) database and mail letters to property owners

●Respond to employee and customer requests pertaining to BAT

Office Assistant I, Anne Arundel County DPW August 2016-December 2016

Annapolis, MD

●Write personnel action authorization forms

●Prepare files for archiving

●Maintain filing for all personnel, medical and driver employees

●Type general correspondence including memos, letters and excel spreadsheets

●Track employee policy signatures for drug, annual CDL certifications, training, discrimination/sexual harassment and secondary employment

●Prepare documents older than five years for shredding

●Organize employee driver, personnel and medical file folders

●Proofread documents

●Copy various documents within the personnel office

●Deliver paychecks to independent departments

●Process employee and manager inquiries via telephone and over the counter

●Assign replacement badges to employees and new hires

●Participate in special projects as needed

●Assist in Traffic Engineering as needed with customer service, general clerical duties, and special projects as assigned

Paternity Assistant, Prince George’s County Circuit Court August 2008-July 2015

Upper Marlboro, MD

●Docket court orders, legal pleadings, and legal mail into child support-paternity cases

●File child support and paternity cases

●Mail true-tested and certified court orders to the litigant’s and attorneys

●Copy and certify court orders and send to the Office of Child Support Enforcement (OCSE)

●Refer customers to paralegal and or legal services for legal advice and/or interpreter services

●Issue writ of body attachments and send to the Sheriff for service

●Assist customers at the counter and on the telephone with child support issues and questions

●Issue summons and subpoenas

●Process bond payments and fax release forms to the jail

●Update the plaintiff, defendants and Attorney of record address and legal information in the ACS system

●Scan cases into Paper Flow

●Retrieve processed documents from Paper Vision

●Replace printer and scanner ink cartridges and complete scanner maintenance as needed

●Assist co-workers and other departments with case information, retrievals, and scanning issues

●Lead Cashier- process, and validate legal pleadings, except all payments and process bond payments

●Complete daily cash reports

●Complete weekly and monthly child support data reports

Education

Southern New Hampshire University, Manchester, New Hampshire

Major: Criminal Justice, Pursuing B.S Degree

University of Baltimore, Baltimore, MD

Major: Criminal Justice

Wor-Wic Community College, Salisbury, MD August 2003

Certificate of Proficiency, Criminal Justice

Snow Hill High School, Snow Hill, MD May 1991

High School Diploma Obtained

Software

RecWare, RecWare Safari, Microsoft Office Suite (Word, Works, Excel, PowerPoint); Corel Wordperfect 9, Adobe Acrobat, Netscape, Windows XP, CHN 400 System, Cardon Database, Cardon Facilitator, Paper vision, Paper Flow and Internet Explorer, ACS, File Trail, Court Connect, Maryland Case Search, WorkDay, Public File Search, Accela, DILP Accela

Hardware

IBM/IBM compatible personal computers, HP, Lexmark, Kodak I210, Kodak I420, Kodak I610

Scanners, Typewriters, Calculator, Ikon/Sharp Printers, Fax Machines and InterTel & Avaya Telephone Systems, Verifone Credit Card Machine, Cash Register Validator, Microfilm Reader

Job-Related Skills

Typing Proficiency: 40 WPM

Import/Export Files (Microsoft Office Suite-Word)

Database/Spreadsheet Management (Excel)

References Available Upon Request

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