Medical Assistant Service Representative

JURY GRANADOS

WORK EXPERIENCE

Urgent Care Walk-in Clinic/Greenbelt, MD

Medical Assistant Externship:

January 2022 – March 2022

• Answering high volume calls

• Checking patient voicemails and relaying messages

• Scheduling appointments

• Scanning/faxing files

• Performing EKGS

• Entering patient history in EMR

• Rooming patients and obtaining vitals

• Patient triage

• Assisting during patient exams

&Pizza / Hyattsville, MD

Customer Service Representative:

August 2019 - Present

• Maintained knowledge of all ingredients and menu items and made recommendations for customers based on their needs.

• Complied with health and safety standards for food, cleanliness, and safety of the restaurant.

• Used kitchen machinery, including slicers, induction cook tops, food processors, and blenders.

• Maintained a positive, empathetic, and professional attitude toward customers at all times.

• Responded promptly to customer inquiries and resolve customer complaints in a courteous and timely manner.

EDUCATION

Medical Assistant Diploma: Prospect College / Washington DC June 2021 – March 2022

• Completed a 900-hour nationally accredited Council on Occupational Education (COE) Medical

Assistant Program.

• Coursework includes: Medical Office Procedures, Triage and Medications, Medical Emergencies

and Specialties, Phlebotomy and Laboratory Procedures, Anatomy and Medical Terminology, and Medical Billing and Insurance.

High School Diploma: Northwestern High School / Hyattsville, MD June 2021 Ph: 240-***-****, ************@*****.***

SKILLS

• Bilingual- Spanish and English

• CPR, HIPAA, and OSHA trained

• Venipuncture

• Collecting and handling specimens

• ICD-10 and CPT manual and electronic coding

• Instrument sterilization

• Triaging and vital signs

• Suture removal

• Scheduling appointments

• Electronic health records (SIM charts)

• Administering injections

• EKG placement and monitoring

• Dispensing and administering medication

• Documenting medical histories

• Medical Terminology

• Human Anatomy

• Microsoft Office and Windows

• Phlebotomy

* Receipt of the resume acknowledges referral by Quadrant Inc. Please contact us with questions concerning this candidate* 1881 Campus Commons Drive ~ Suite 300 ~ Reston, VA 20191 Phone: 703-***-**** / Fax: 703-***-****

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