Data Entry Customer Service

Melissa Lawson

*** ********** **, *********, ********, 40444, US • 859-***-**** • **************@*****.*** Experienced Data Entry with 20 + years of administrative and leadership experience. To keep business operations running smoothly and efficiently, handle clerical tasks such as routing correspondence and coordinating travel arrangements on your own.

Data entry

Policy and procedure modification

Technical support

Accounts payable / accounts receivable

Office management

Mail handling

Accounting

Customer service

Business Administration

Administrative support

Bookkeeping

Clerical support

Microsoft Office expertise

Data Management

Payroll and budgeting

High School - 1989

Garrard County High School - Lancaster, KY

Office Manager - August, 2002 to Present

Garrard County Water Association - Lancaster, KY

Kept track of office supplies by checking inventory and ordering new supplies as needed. Processed incoming payments and prepared vendor invoices. Used Excel and Word to create high-quality documents, spreadsheets, and presentations for internal and external needs. Assisted with all aspects of the meeting, including preparing materials and taking notes. Was in charge of troubleshooting, maintenance, updates, and report generation for the CRM and company database. Handled client correspondence and kept track of records to keep the office running smoothly. Processed customer orders accurately.

Built a highly efficient and dependable administrative team by providing ongoing coaching and motivation, as well as opportunities for career advancement through accomplishments.

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members. Invoices are entered into an Excel spreadsheet.

All employee files, training files, and confidential files were created and maintained by me. Developed a highly efficient administrative team through ongoing coaching and professional development opportunities. Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current. Developed standard operating procedures for all administrative employees. Was in charge of both the computer and physical filing systems. Assign and supervise clerical and secretarial tasks. Provided expert clerical support by handling a wide range of routine and special requests efficiently. Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments. Answered all incoming e-mails, phone calls, and website inquiries. Deal with clients and their service requests, as well as paperwork. All office supplies, including ink cartridges, toner, and paper, were ordered. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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