Customer Service, Management
Resume:
Kendra l. Austin
**************@*****.*** 706-***-****
Summary of Qualifications
Committed and motivated executive level manager with 21 years of experience in a variety of industries. I possess excellent time management skills with demonstrated ability to prioritize and handle multiple projects in fast-paced environments. My strong customer service and decision-making skills have allowed me to work successfully in different positions. The ability to work senior level management positions facilitated strong interpersonal and communication skills with diverse individuals.
Work Experience
Janitorial Director MAY 2017 - PRESENT
Jan-Pro Janitorial Services Augusta, Georgia
Refined management skills by inspecting work for quality and completion and professionally offering constructive criticism and praise; maintained company standard of excellence.
Supervised and coordinated activities of janitorial workers.
Assigned janitorial work for employees based on materials and requirements.
Recommended potential employees for hire/discharge to ensure proper staffing.
Inspected work performed by janitorial workers.
Recorded and reported inventory and hours worked; corrected errors in documentation.
Refined communication by coordinating with managers, clients, and other employees.
Ensured daily schedules and objectives were met for all associates.
Assisted Site Manager with facility inspections and complying with safety regulations.
Extensive communication with associates and other individuals/ staff answering questions and explaining information.
Investigated accidents and prepared reports for insurance carriers.
Supervised 10 shift employees.
Evaluated personnel and trained new and experienced staff members.
Clearly communicated team goals, directed cleaning procedures, and implemented department personnel policies.
Emphasized performance, maintained morale, ensured staffing needs were met.
Managed the work of other employees such as performance on tasks, distribution of checks, and arrangement of employee hours.
Performed tasks that involved cleaning floors with heavy machinery and transporting large items to various place.
GENERAL MANAGER JANUARY 2013 – MARCH 2017
Taco Bell Evans, Georgia
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementation
Conducted timely performance evaluations for all staff.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Correctly calculated inventory and ordered supplies.
Carefully interviewed, selected, trained, and supervised staff.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Quickly identified problem situations and resolved incidents to the satisfaction of involved parties.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
GENERAL MANAGER JANUARY 2006-JANUARY 2011
Wendy’s Augusta, Georgia
Carefully interviewed, selected, trained and supervised staff.
Generate revenue by coaching staff on effective prospecting and lead development strategies.
Monitor employee’s productivity and optimize procedures to reduce costs.
Defined employee functions and kept individuals on task.
Implemented safety policies to reduce or eliminate accidents.
Evaluated employee performance, set goals, and developed improvement plans.
Held monthly employee meetings to give information, feedback, and provide updated training.
Supervised completion of financial paperwork and tracking reports.
Cashier/customer service 2001-2008
Taco Bell-Augusta, GA
Skills
Microsoft Word, Excel, Outlook, PowerPoint, SharePoint
Type 60 wpm
Management selection, Training and development
Operations Management
Client Relations
Education
Augusta State University
August 1999 – December 2001 – Computer Science
Glenn Hills High School 1996-1999
References
Emily Harrington, Administrative Assistant
Tammy Brown, District Manager
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