Store Manager Customer Service

SATENDRA RAJ MAHARAJ

SACARAMENTO, CA ***** 916-***-**** *******@*****.***

PROFESSIONAL SUMMARY

RETAIL STORE MANAGER Proactive, results-producing retail management professional with expertise in driving brand loyalty and profitability by creating an inviting guest experience, developing highly functional teams, and assuring that overall store operations and appeal align with corporate quality standards. Eager to join the winning company as a STORE MANAGER capitalizing on the following core strengths: Merchandising Staff Training, Development, Leadership P&L Management/Cost Controls Sales Forecasting Vendor Relationship Management Cross-Merchandising IMS- Inventory Management Loss Prevention New Store Launches Store manager focuses on developing effective recruitment strategies and candidate pipelines to meet company employment needs. Leverages traditional and online methods to bring in top talent. Well-versed in job fair, event and college recruitment strategies. Well-qualified Retail Sector with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Seasoned recruiting professional with forward-thinking, adaptable and detail-oriented approach to meeting employer requirements. Well-versed in job boards and online recruiting techniques. Successful training, supervising and motivating high-performance recruitment teams.

SKILLS

Recruitment strategies

Project Staffing

Interviewing Techniques

Global Recruitment

Full Cycle Recruiting

Candidate Pipeline Management

Annual Evaluations

Team Leadership

WORK HISTORY

RECRUITER 08/2011 to CURRENT

Global Business Solutions N Services Inc Sacramento, California

Advertise openings and screen, evaluate, and refer candidates for positions with client companies, including Delta Dental, Blue Cross/Blue Shield, and small medical, billing, and research businesses

Strictly adhere to fair labor practices and interviewing protocol

Develop interview questions, conduct initial assessments, and refer strong candidates for formal company interviews

Coach candidates to improve their interviewing skills

Conduct new hire orientations for groups of up to 15.

Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.

Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.

RESTAURANT GENERAL MANAGAER, Taco Bell Inc Sacramento, California 01/2004 to 05/2019

Overseeing daily store operations

Developing and implementing growth strategies

Training all low- level managers and staff

Creating and managing budgets for the store

Improving sales and revenue and hiring employees

Evaluation on performance and productivity analyzation of accounting the financials

ASSISTANT STORE MANAGER 04/2016 to 04/2019

Walmart Stores Inc Lodi, California

Daily duties included daily sales recap of general store sales and special area of the responsibility of Auto Care Center

Worked and maintained the sales floor and the shop compliance procedures

Maintained the state and company guidelines

Trained the technicians on the correct procedure and helped them ongoing training

Trained the service writers and greeters

Also worked with 2 supervisors in which both were helping the shop

The sales floor supervisor was the Department Manager who was responsible for the sales floor inventory, receiving batteries and tires and doing inventory on tires and batteries and motor oil in the shop

Built an excellent communication with shop supervisor and Auto Care Department Manager in order to keep the customers happy and the productivity smooth

Attained a very positive goal in special tire orders up by 50%

Increased the productivity in the shop by 30 minutes for each car

Tire sales was up by 10%-17 %

Decreased the shrink by 5

STORE MANAGER 04/2013 to 03/2014

Dollar Tree Stores Inc Freeport, Sacramento, California

Directed day-to-day operations of 50,000 sq

Ft

Stores that employed up to 25 team members with accountability for controlling P&L Worked closely with Assistant managers, meeting on a weekly basis to evaluate sales performance, forecast sales, and plan for sufficient inventory to meet the demands of holidays and sales.

Made sure proper cash handling, accounting, and financial reporting procedures were followed

Led monthly loss prevention meetings to minimize theft and shoplifting

Achieved monthly and yearly sales revenues 4 – 8% above plan.

ASSISTANT STORE MANAGER 03/2000 to 04/2011

Wal-Mart Stores, Inc Rhode Island

Assured smooth-running operations and a positive guest experience while driving profitable sales at several stores in California, Rhode Island, and Massachusetts

Frequently served as store manager in his absence

Held myself and my management team accountable for controlling P&L

Trained and developed new store managers, shift managers, assistant managers, and department managers

Hired, trained, scheduled, supervised, and developed up to 350 POS, customer service, and stocking associates with an emphasis on professionalism, attendance, accuracy, safety, and respect for team members and customers

Mentored Assistant Managers from other stores

Communicated a vision for delivering superior customer service; continually evaluated performance and implemented solutions that enhanced customer satisfaction

Collaborated with department managers to develop strategic plans, forecast sales, and manage JIT inventory

Cultivated strong working relationships with regional managers and VPs of vendor companies

Initiated communications to assure that we had sufficient inventory without stocking excess merchandise

Ordered sufficient merchandise to meet incremental demands due to holidays, changing seasons, and sales

Tracked sales performance, boosted revenues through cross-merchandising, adhered to planograms, and organized end cap merchandising displays to promote out-of-season, clearance, and end of product life inventory

Continually evaluated customer score cards and instituted measures to improve the customer experience

Staffed and launched new stores in Stockton, California and Warwick, Rhode Island

Managed remodels for stores in Vacaville, California and Seekonk, Massachusetts

Diligently monitored operations to assure safety and visually appealing merchandising displays during ongoing reorganizations due to construction

Identified and acknowledged exemplary performance by nominating associates for Employee of the Month awards

Represented my store at a 2-day course on food safety, new food product knowledge, and K-Chemicals at the Wal-Mart Supercenter in Stockton

Passed the food safety test and the national food safety board exam.

EDUCATION

Bachelor of Science Human Science and Services/Community Health, Management Studies

University of Rhode Island, Kingston, Rhode Island

MBA

Ohio State University college of Business

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