Senior Customer Support & Documentation Officer

MUNAWERUDDIN ANSARI

OBJECTIVE

To serve in a progressive organization offering job satisfaction a challenging work environment and vast opportunities for career development based upon achievement and results.

EXPERIENCE

COURSES

EDUCATION

CONTACT

************.******@*****.***

+92-345-*******

Karachi, Pakistan

75230

SKILLS

Business Networking

Selling Tactics

Selling Smarter

Sales Plan

Selling over the phone

Closing Techniques

Customer Service

Product and Book Reviews

Team Oriented

Flexibility & Adoptability

LANGUAGES

Urdu

English

Arabic

Senior officer Customer Service & Docs. April 2021 - Present SEA World (SMC - Pvt.) Ltd. (UMA Group)

Currently working in above mentioned company and handling following line and NVOCC. HEUNG-A LINE (Korean Line), GOODRICH (NVOCC), United Ocean Express – UOE (NVOCC), ACE Global - (NVOCC)

Senior Executive Customer Care. Nov 2015 – Dec 2020 APL Pakistan (Pvt.) Ltd. (CMA CGM Group)

Handling all imports and export customers care matters, attending telephone calls, preparing daily booking reports according to secured TEUS. COD and DIT cases follow-ups with transshipment ports as well as trades.

Sales Executive. Jan 2009 – Aug 2014

Cosco Shipping Line – Dubai, UAE

Focusing export sales and cross trade sales in order to achieve exports target 200 TUS / month as individual, Enhance customer list to improve company revenue and business. Maintain customers onboard and give excellent customer services Customer Support /Accounts. Apr 1997– Dec 2002

British Airways - Karachi

Coordinate with all travel agents and compliance their queries to maintain onboard. Also maintain bank reconciliation.

Diploma in Marketing Sales & Distribution Management 2018 - 2019 Pakistan Institute of Management (PIM)

Higher School Certificate (HSC) 1991 - 1994

Govt. National College

Senior Executive, Customer Care & Sales

Communication and Interpersonal Skills Year 2019

Pakistan Institute of Management (PIM)

Customer Service Excellence Year 2019

Pakistan Institute of Management (PIM)

Chartering Vessels Year 2010

Dubai Shipping Agents Associations (DSAA)

REFERENCES

Mr. Zafar Imam - Ex-Country Head – (APL Pakistan)

Cell: +92-300-*******

Mr. Francis D-lima – Ex Customer Support Manager (APL Pakistan) Cell: +92-300-*******

HOBBIES

Air Travelling

Maintain Fitness

FOREIGN TOUR

Middle East / Far East / Europe Several Times

Thus got their acquaintance different culture

Language and civic principles

Contact this candidate