Administrative Assistant Customer Service

MIRINDA LUIES

Secunda · 060-***-****

************@*****.***

Detail-and deadline-orientated person promoting a background in successfully working closely with all types of personalities. Possessing the skills needed to engage and interact with people in positive ways. Looking to tackle new challenges with a Business that appreciates talents in marketing and issue resolution as well as offering well-developed skills in customer service and telephone etiquette. Pursuing a position in a Business where focus and dedication is highly sought. EXPERIENCE

02/2022 – CURRENT

RENTAL AGENT AND ADMINISTRATIVE ASSISTANT, DOMUS ESTATE MANAGEMENT

Promoted properties to people in the local area through marketing collateral, phone calls and email messages.

Contacted Property Owners through personal phone calls and messages introducing myself and asking if I could assist them in finding tenants and renting out the property.

Fielded interested leads’ phone calls and emails, providing immediate response to questions.

Reviewed Agent activities to check performance and optimize approaches.

Took prospective clients on tours of the property, answered and addressed concerns.

Ensure tenants were aware of and followed all policies and rules.

Conducted background checks on applicants

Settled tenant conflicts in the most effective manner possible.

Maintained accurate records of all correspondence with and from tenants.

Created and managed effective marketing strategies

Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms and document updates, payments and property maintenance services.

Did bi-weekly inspection of our complexes to ensure the complex was maintained and everything was still in working order.

04/2021 – 04/2021

ASSISTANT WAITRESS, GRUBHOUSE

I was an assistant waitress during the very busy April school holiday when they needed someone who is full of spirit and willing to dress up and keep the customers and children entertained as well as help the permanent employees during this busy time to ensure customers received their food and drinks quickly and to ensure all customers were taken care of when in need.

Processed cash, credit card and voucher payments using POS terminals.

Optimized customer experience, serving each guest with sincere, positive and enthusiastic attitude.

Anticipated and addressed guests’ service needs.

Delivered fast and friendly service to process high-volume food and drink orders at peak times.

Performed additional tasks to keep dining room running smoothly. 2

Greeted and seated guests efficiently to establish prompt, high quality service.

Maintained safe food handling standards at all times.

Demonstrated full knowledge of all menu items, contents and preparation methods.

Hand-washed dishes and glassware.

Stocked and maintained silverware, linens and condiments.

Answered phones politely and promptly while accurately recording and confirming reservations.

Reset tables with spotless service ware.

12/2021 – 01/2022

PRIVATE NANNY, BIANCA ZWART

I took care of a 5 year old girl and a 10 year old boy during the December school holiday when their parents were working full time and needed someone who is reliable and trustworthy to assist them in looking after their children.

I adhered to all rules set for the children and kept them entertained throughout the day making use of creative, unique, fun activities that did not include any technology. 11/2020 – 11/2020

PARTY PLANNER, JOLINDA VAN DER MERWE

I helped plan and decorate the Grade 7 farewell Laerskool Kruinpark hosts at Lake Umuzi every year.

06/2020 – 07/2020

PRIVATE NANNY, MARLIZE KEMP

I took care of a 10 month old baby boy during the lockdown period when daycare and schools were still closed and his mother was working.

Worked closely with parents to create specialized care and learning plans to ensure growth and development.

Conducted research on Pinterest and parent blogs to plan and create enjoyable children activities.

Prepared bottles for him following safety guidelines and best practices.

Prepared him for the day or naps by dressing, feeding and lightly cleaning him after messy meals.

10/2019 – 10/2019

ASSISTANT PHOTOGRAPHER, NADIA SNYMAN PHOTOGRAPY

I assisted Nadia Snyman when she needed someone to carry around camera lenses, lights and gear to ensure capturing the bride’s magical day ran smoothly and without faults.

Set up professional cameras, equipment and accessories in outdoor locations. 3

EDUCATION

2021

NATIONAL SENIOR CERTIFICATE, HOËRSKOOL OOSTERLAND

I graduated high school in 2021 with admission to Bachelor Degree and achieved an APS score of 33. My results were the following :

Afrikaans Home Language 71%

English First Additional Language 83%

Life Orientation 69%

Mathematics 35%

Business Studies 78%

Computer Applications Technology 62%

Tourism 91%

2020

GRADE 11, HOËRSKOOL OOSTERLAND

Afrikaans Home Language 72%

English First Additional Language 78%

Life Orientation 87%

Mathematics 47%

Business Studies 90%

Computer Applications Technology 80%

Tourism 80%

SKILLS

I do not have any technical skills yet, but my soft skills include:

I can fluently speak, read and write in both

English and Afrikaans.

I have excellent people skills.

I am good at problem solving.

I am willing to learn new skills.

I am a fast learner

I am a loyal and trustworthy person.

I take my own initiative.

I am an organized person, I create

schedules and daily checklists to ensure all

my task deadlines are met on time with

quality work.

I work well in teams.

I am a dedicated and hard working person.

REFERENCES

Willing to provide references upon request.

Contact this candidate