Customer Service & Communication Specialist
Resume:
Cynthia Revolinsky
Communication & Guest Satisfaction Pro
Dickinson, TX 77539
*****************@*****.***
Highly motivated and passionate communication specialist with a diverse skillset that combines academic study with over ten years of experience in the hospitality, retail, and food and beverage industries. I am proficient in interpersonal and group communication settings, with training in customer service, employee training, and leadership behaviors. Exemplary abilities in written and verbal communication promote efficient time management and model team relationships. I utilize conflict resolution methods with ease to assure every client is pleased with our services and/or good. I possess more than 10 years of practical training working with Microsoft Office and am adept at employing social media outlets. I am eager and excited to transition into a more professional career arena. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Professional Organizer
Miss Organized Chaos - Dickinson, TX
March 2020 to Present
• Owner and sole employee
• Client acquisition
• Complete project within estimated timeframe and within budget
• Fulfill all client expectations
Bartender/ Server/ Hostess
Herbert's New Braunfels
November 2016 to December 2017
• Perform whichever position was needed of me to ensure shift requirements were met and entire staff was filled out.
• Memorize a large food menu while retaining a plethora of drink recipes, specialty and otherwise.
• Ability to perform all 3 positions in one shift if that is what management needed. Customer Service Associate
Walmart - League City, TX
January 2016 to December 2016
• Assisted customers with a warm and professional attitude
• Processed exchanges, refunds and customer transactions
• Assisted customers with questions
Head Bartender
Charcoal Grill
February 2015 to September 2016
• Assist temporary management team in all aspects of bar management such as liquor order and inventory during a change of ownership.
• Lead all shifts, including high volume specialty events, as the only bartender on the floor.
• Crafted numerous beverages, specialty cocktails, and nonalcoholic drinks while maintaining an extensive knowledge of local breweries and products. Front Desk Agent
Hilton Houston NASA Clear Lake
2009 to 2011
• Developed personal relationships with important guests.
• Booked, greeted, checked-in, and oversaw guest satisfaction.
• Repeatedly recognized and awarded for exceptional guest relations.
• Maintained and consistent updated hotel and guests' information. Jewelry Sales Associate
Walmart - Manitowoc, WI
January 2009 to August 2010
• Responsible for customer transactions, refunds, and exchanges
• Processed custom customer orders
• Took inventory
• Assisted with employee meetings by creating presentation materials according to detailed instructions from the department manager
Education
Bachelor's in Communications
University of Wisconsin Colleges - Green Bay, WI
August 2012 to May 2015
Associate in Behavioral Science
San Jacinto College - Pasadena, TX
January 2009 to May 2012
Skills
• Customer Service Experience (10+ years)
• Microsoft Office (10+ years)
• Written Communication (9 years)
• Group Facilitation (7 years)
• Public Speaking (7 years)
• Research (5 years)
• Employee Engagement (5 years)
• Employee Training (3 years)
• Communications (10+ years)
• Waitress
• Busser
• Hostess
• Guest Relations Experience
• Bartending
• Conflict Management
• Restaurant Experience
• Upselling
• Adobe Photoshop
• Social Media Management
• Catering
• POS
• Leadership
• Restaurant Management
• Banquet Experience
• Cash Handling
• Microsoft Word
• Serving Experience
• Pricing
• Management
• Marketing
• Event Planning
• Public Relations
• Sales
• Guest Services
• Blogging
• Microsoft Powerpoint
• WordPress
Certifications and Licenses
TABC
April 2022 to April 2025
Assessments
Filing & organization — Expert
August 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Expert
Written communication — Highly Proficient
May 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Highly Proficient
Customer focus & orientation — Expert
August 2020
Responding to customer situations with sensitivity Full results: Expert
Front desk agent (hotel) — Expert
July 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Customer service — Highly Proficient
August 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills & Abilities
• Balance multiple tasks without sacrificing job performance.
• Provide consistently excellent customer service
• Comprehends customer psychology through verbal and nonverbal cues.
• Generate revenue through upsells and promotion of products
• Remain calm and professional in intense situations.
• Proficient experience using Microsoft Office
Contact this candidate