Customer Service Information Security

NNAEMEKA NWANKWO

Boston, MA 617-***-**** ***********@*****.*** https://www.linkedin.com/in/nnaemeka-nwankwo-88b45a13b/

Education

NORTHEASTERN UNIVERSITY, BOSTON, MA MASTER’S IN INFORMATICS MAY 2023

Concentration: Information Security Management

GPA: 3.576

SWANSEA UNIVERSITY, WALES, UK MASTER’S IN LAW MAY 2010

Concentration: International Maritime Law and Commercial Transactions

UNIVERSITY OF BANGOR, WALES, UK BACHELOR’S IN LAW MAY 2008

LLB Law

Skills

Waterfall, Agile Methodology-SCRUM, Word, Excel, Outlook, SharePoint, PowerPoint

Project Management, Data Preparation, Product Development, Process Improvement

Languages: Python, Java, SQL, HTML, CSS

Professional Experience

CITIZENS BANK, BOSTON, MA BANKER 2019- PRESENT

●Provide excellent customer service and effectively resolve customer issues by listening to the customers and asking for feedbacks.

●Ensure bank staff is adhering to all operational, security, and regulatory procedures by using positive reinforcement and investing in employee training.

●Maintain knowledge of all products, services, technology, and policies to provide the best service to customers by focusing on customer needs and goals.

●Monitor cash-flow inventory in the bank to ensure compliance and customer satisfaction by performing weekly cash flow forecast or projections.

●Utilize up-to-date information to make effective decisions governing bank operations.

OLUJINMI AND AKEREDOLU LAW FIRM, ABUJA, NIGERIA LEGAL ASSOCIATE 2014 - 2018

Prepared legal documents for court, revised contracts, and gave legal advice to businesses to ensure the legality of business undertakings.

Developed standard procedures and policies for improving services to clients.

Academic Projects

NORTHEASTERN UNIVERSITY, BOSTON, MA MASTER’S IN INFORMATICS

Group Project in IT Strategy and Governance Class, November 2021-December 2021

Collaborated with 3 other classmates to create a business plan for a company to digitally transform the delivery of their business platform to ultimately increase revenue.

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