Customer Service Change Manager

PROFESSIONAL SUMMARY

Innovative executive bringing progressive career spanning

operations, sales and marketing, business management and distribution in international markets. Excellent business acumen and strategic planning skills to drive profitability and margins year over year. Known for strong leadership and communication skills with ability to build and maintain profitable relationships while exceeding sales and revenue goals.

Dedicated executive with 20 year progressive career in sales.. Visionary leader with proven track record of driving organizational turnaround and change management. Forward-thinking and proactive with achievements across sales, marketing, advertising and executive management. Versatile business leader bringing

Twenty years of experience as accomplished sales & brand director. Strategic problem solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in sales..

WORK HISTORY

CHIEF EXECUTIVE OFFICER, 08/2013 to Current

THIRST COUTURE COLLECTIONS, Atlanta, Ga

Address : Atlanta, Georgia 30339

Phone : 404-***-****

Email : *************@*****.***

SKILLS

LATOYA

THORNTON

Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales

•

Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location

•

Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low

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Assisted with staff development by implementing effective, hands-on training programs for new employees, maximizing performance and engagement from day one

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Improved profit margin by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies

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• Made 21 annual buying trips to preview new items and purchases Cultivated and maintained strong industry relationships and customers partnership to capitalize on opportunities maximize business success

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Conducted financial forecasting to explore strategic options and develop creative solutions for complex business issues

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• Teamwork/Collaboration

• Project Management

• Business Administration

• Executive Leadership

• SUMMARY

Entrepreneurial Chief Operation

officer offering progressive

experience in operations

leadership. Skilled at identifying

and implementing process

improvements to drive efficiency

and productivity. Motivation leader

with proven success managing

gross cross-functional teams

•

Senior Executive with

demonstrated history in serial

entrepreneur accomplishment for

15 years career. Change manager

driven to lead continuous

improvement in all areas of

business operations to enhance

revenue and streamline internal

systems. Focused on growing

profits with multi-pronged

strategy

•

Customer-oriented, strategic-

thinking operations and sales

professional with over 20 years of

experience building relationships,

cultivating partnerships, retaining

top accounts and growing profit

channels. Multi-tasking and

self-motivated leader with

expertise on expanding network

connections, persuasively

introducing products,

implementing pricing models,

inventory control and projections,

turnaround management, territory

development and revealing

customer needs to deliver

solutions. Tactical team builder and

•

Director of Admissions, 09/2010 to 05/2013

SANDFORD BROWN UNIVERSITY, Atlanta, GA

Chief Executive Officer, 07/2008 to 08/2010

ROC HOUSE GROUP, Atlanta, GA

Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success

•

Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state, and local laws and regulations

•

Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues

•

Administrated day-to-day operations including accounting and budget management, business development, performance metrics and customer service

•

Formulated and launched marketing and promotional campaigns to maximize profits

•

Expanding new businesses by developing effective sales, advertising and marketing campaigns

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Spearheaded rollout of new marketing plan, enabling organization to successfully and profitably adapt to changing marketing conditions

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Increased school registrations over 35% with improved promotional approaches, outreach strategies and parent engagement plans

•

Surpassed sales goals for 7 consecutive quarters by implementing aggressive market penetration initiatives and aligning product array with market demands.

•

Collaborated with industry partners to build valuable relationships and achieve operations target.

•

Established and oversaw strategic business actions and streamline operations.

•

Built high-energy, forward thinking team to modernize legacy operations and keep organization agile in changing conditions.

•

Implemented robust-policies and organizational structures to underpin successful expansion and drive continuous growth.

•

Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

•

Recommended changes in products, service, and policy by evaluating results and competitive developments.

•

Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

•

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional

•

strategic planner seeking to

leverage background into Business

Operations & Logistics role with

leading-edge organization

• Acquisitions, Logistics, Strategy

Advertising, Marketing plan,

Strategic-thinking

•

• Leadership, Self-motivated

Product development and

expansion

•

• Organizational turnaround

• Account management

• Business alliances

Paralegal Manager, 01/2004 to 05/2006

Boston & Associates P.C, Houston, TX

EDUCATION

MBA, Small Business Administration & Management, 05/2000 University of Houston - Houston, Tx

Buick Achievers Scholarship Program 2

Bachelor of Arts, Criminal Justice & Psychology, 05/1998 Texas Southern University - Houston, TX

ACCOMPLISHMENTS

societies.

Contributes to team effort by accomplishing related results as needed.

•

Researched state statutes, decisions, legal articles, codes and documents.

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Investigated causes and resolutions to criminal and civil cases, reviewing damages, losses and settlement formalities.

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Eliminated workflow downtime 30% by restructuring and maintaining client billing and case records.

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Investigated facts and laws to determine causes of action and to prepare cases.

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Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw, and print sources.

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Reviewed and analyzed government and judicial structures, as well as arbitration concepts and negotiation techniques.

•

• Future Attorney of America Scholarship

• NAACP National Debate Team Purple Heart Award

• Prestigious National Competitive Awards

Completed Professional Development In International Import & Export

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• Ranked in 10% of Class

• Elected Captain of Texas Southern University Basketball Team

• Continuing education in Thurgood Marshall School of Law

• Resolved product issue through consumer testing.

• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Supervised team of 35 staff members.

AFFILIATIONS

• American Marketing Association

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