Christina Hartley

707-***-**** adr913@r.postjobfree.com Vacaville, CA. 95687

Summary

Hard-working professional with proven communication, multitasking, and teamwork skills. Aiming to leverage my abilities to successfully fill the Medical Assistant role at your company. Experienced customer service professional with strong leadership and relationship-building skills. Excellent at juggling multiple tasks and working under pressure. Ability to grasp new ideas and integrate them into desired results. Able to represent a company with professional appearance and manner.

Education

Medical Assisting Program InterCoast College 10/2020 – Present Fairfield, CA

Business Administration (BS) Argosy University 2013 – 2017 San Francisco, CA.

Skills and Core Qualifications

• Patient charting

• Taking vitals

• Phlebotomy

• Injections

• Prep treatment rooms

• Perform EKG/ECG

• CPR/First Aid Certified

• Injection Administration

• Specimen Collection

• Medical Terminology

• EKG/ECG Administration

• HIPPA Knowledge

• OSHA and BLS Certified

• Patient records management

• Multi phone line management

• Appointment setting

• Customer Service

Work Experience

Black Bear Diner Server 07/2018 – Present

• Developed relationships with guest and provided a special experience to those coming in by enthusiastically greeting. Including the ability to deescalate and alleviate customer conflicts. Cultivated impeccable customer service skills, providing excellent experience and demonstrating unfailing professionalism in high pressure situations.

• Specific tasks, money handling, utilizing upselling strategies to increase restaurant revenue, while providing exceptional service to customers and still maintain high check averages.

• Processed 50+ cash/credit card transactions, generating over $1,500 + in revenue daily.

• Continually improved service etiquette and adjusted to ever-changing menu options, corporate promotions, and customer service expectations to create a unique and satisfying fine dining experience for new and regular guests

• In addition, preformed bookkeeping tasks such as processing money orders, making daily deposits, reconciling tills, check cashing, documentation, and other administrative tasks. IHOP Server 03/2006 –

04/2018

• Demonstrated strong communication skills in being able to execute the specific orders, and requests of customers in a timely and appropriate manner

• Accurately operated cash register; took cash and credit/debit card purchases/transactions

• Lead Server / Responsible for opening and closing the establishment

• Various multi-tasking and switching from task to task with ease

• Successfully worked in an extremely fast pace environment, requiring long hours and atypical work week

Merrill Gardens Dining Room Supervisor 02/2004 – 03/2006

• Supervised and managed the dining room in an effective manner to ensure customer satisfaction, and organizational effectiveness.

• Training and supervising new staff whilst maintain high levels of customer service.

• Responsible to provide food & safety training, teach customer service fundamentals and how to operate store POS systems.

• Showcased the ability to successfully multitask in a demanding environment under pressure by overseeing customers, taking orders, making food, and managing coworkers effectively during a rush.

• Provided structure and performed operational tasks with consistency that resulted in more efficient time management and production.

• Managed daily cash flow and banking deposits, balancing, and reconciliation, including ordering inventory

References Available Upon Request

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