Customer Service Time Work
Resume:
Brenda Fredrick
Owner And Operator - Outta Here! Travel
Sevierville, TN 37862
*********@*******.***
Dedicated Manager offering more than 35 years in the hospitality industry, as well as in-depth knowledge of all aspects of group travel. I have built a business from the ground up- doing all marketing
and development as well as growing the customer base and maintaining customer retention. I have worked with many pre-formed groups (schools, churches, affinity groups, corporate travel, weddings, reunions, etc.) as well as marketing to the general public. I bring many large corporate contacts with me- for example- Harley Davidson, Epic, Mercury Marine, Michaels Pipeline, Dunkin' Donuts; to name a few. I am extremely cost conscious and work within a multitude of both time and monetary restraints to
meet and exceed customer expectations. I pride myself on thinking "outside of the box" and using creativity and ingenuity to increase sales, while still maintaining excellent customer service. I believe that
I can bring in new corporate accounts, while keeping the existing accounts, as well as be instrumental in
increasing all group sales-increasing room revenues as well as adding to food and beverage totals. I bring a level of maturity to the position and can use my years of experience to benefit your organization.
I have prior experience in Bar and Restaurant Management as well as Retail Sales development and management.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Retail Merchandiser (Part-Time)
Jacent Merchandising - Sevierville, TN
December 2021 to Present
Refill, stock merchandise for 5 grocery stores. Practice item management and inventory and quality control
Server
Applewood Farmhouse Restaurant - Sevierville, TN
August 2020 to Present
Full time server at a family style restaurant.
Owner And Operator
Outta Here! Travel - Oxford, WI
April 2006 to March 2020
Provided outstanding customer service
Documented all customer inquiries and comments thoroughly and quickly. Processed cash and credit payments rapidly and accurately. Responded to all customer inquiries thoroughly and professionally. Developed and implemented creative, cost effective programs which increased client retention rates.
Oversaw sales forecasting, goal setting and performance reporting for all accounts. Contacted new and existing customers to discuss new products and services. Negotiated prices, terms of sale and service agreements. Contacted regular and prospective customers to explain product features and solicit orders. Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Bartender
Wilderness Resort - Wisconsin Dells, WI
April 2015 to October 2017
Wisconsin Dells, Wisconsin
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Routinely checked identification of patrons purchasing alcoholic beverages. Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
Set up bar for operation, obtained cash bank and stocked the service bar. Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.
Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
Upsold products when appropriate.
Education
Some college
Skills
• Restaurant Management
• Upselling
• Retail Management
• Management
• Assistant Manager Experience
• Merchandising
• Store Management Experience
• Budgeting
Certifications and Licenses
Bartender License
Contact this candidate