Customer Service Assistant Manager

Kristen Huteson

********@*****.*** Tacoma, WA 206-***-**** www.linkedin.com/in/khuteson

EDUCATION

Milgard School of Business, University of Washington, Tacoma, WA June 2021

Master of Business Administration (MBA)

Activities: Milgard Women’s Initiative

UWT MBAA

Central Washington University, Des Moines, WA June 2019

Bachelor of Science in Interdisciplinary Studies

Bachelor of Arts in Psychology

Psi Chi Honor Society

PROFESSIONAL EXPERIENCE

Tote Maritime Alaska, Tacoma, WA Dec 2021 – March 2022

Accounts Payable and Accounts Receivable Associate

Ensured 100% of routing, coding, and approvals of payable invoices for 6 companies were processed within deadlines

Processed an average of 200 invoices monthly and shortened overall billing turnaround time by 25%

Increased processing times by 50% for two company’s monthly reconciliations

Processed wires in amounts up to $5M and cash requirements for six companies totaling weekly revenues of $10M

Created training documents for reconciliation process impacting team of 18 employees

Tacoma Public Schools, Tacoma, WA Apr 2016 – Feb 2019

Paraeducator

Provided instruction to students individually or in small groups of 2-5 and implemented educational activities

Supervised students during recess and lunch periods as well as collaborated with teachers regarding students’ behavior

Worked with students across academic settings to include English language learners and special education classrooms

Represented the school at various district-level events and collaborated with administration to maintain strong relations

JPMorgan Chase, Tacoma, WA Sep 1999 – Sep 2014

Auditor of Consumer Branches (Apr 2007 – Sep 2014)

Scheduled and performed an average of 42 annual branch audits utilizing observation, testing, and root cause analysis

Established and maintained effective partner relationships with stakeholders in markets across the country

Communicated key findings throughout the audit and produced high quality written reports regarding the evaluation of bank records, asset controls, compliance training, and procedures around new accounts

Developed frameworks for critical audit practices with the banks’ national compliance program and training department

Acted as a Project Lead for projects and certifications which consisted of organizing vendors and testing of equipment

Assistant Manager – Consumer Banking Financial Centers (Sep 1999 – Apr 2007)

Managed up to 15 employees and a cash base of $2m for high performing financial and loan centers

Participated in community outreach programs through Junior Achievement at low-to-moderate income elementary schools and women’s recovery shelters

Coached and mentored the staff towards achieving their individual goals as well as meeting or exceeding the key performance indicators of the branch

Delivered excellent customer service to diverse customer base in various markets

Oversaw compliance and administrative duties of the branch as well as trained the staff to be knowledgeable and proficient in all regulatory manners and successfully prepared for satisfactory branch audits

INTERESTS AND ACTIVITIES:

Volunteer/Mentorship Involvements: Northeast Tacoma PTA, Junior Achievement, My Sisters Pantry, youth sports

Half Marathon x 3

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