Customer Service Application Project
Resume:
NANDHINI K M
Devannagoundanoor, E-mail: ***************@*****.***
Sankagiri(Tk), Phone No: +91-877*******,
Salem-637301. +91-834*******
Objective:
To build a successful career in the field of Information Technology Industry, utilizing my analytical, problem solving, Communication and interpersonal skills and fast learning abilities. Academic Details:
Courses:
1. Certification : .NET Ceritification Training Program. Academy : AIM PLUS Staffing Solutions-Bangalore.
2. Certification : (MCTS) Microsoft Certified Technology Specialist Academy : Microsoft IT Academy- Madurai.
PROJECT DONE:
1. Project Title : Email Dispersion Enforce Using Mail Server. Description : An Application Project using .NET.
Application of the project : E-Mail service details with the web site that manage the electronic way of communication. Through this project we can create our own user id, sends mails to any user and manage inbox.
Work Experience:
1. One year experience as a customer executive in call center-2012to2013-ceequence technologies pvt ltd.
Course Institution
Board/
University
Year of
Completion
Marks %
/ CGPA
B.E.
Tejaa Shakthi Institute Of
Technology for Women,
Coimbatore.
Anna
University
2012 74
XII Vivekananda Vidhya Bhaven Hr.
Sec. School State Board 2008 74
X
Vivekananda Vidhya Bhaven Hr.
Sec. School State Board 2006 74
Skill:
Clarity in Communicating.
Technical Proficiency and Understanding in/of Products/Services. ... Patience,Empathy,Problem-Solving and Flexibility.
Listening Capacity.
Organization.
Responsibilities
The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
We must show the willingness to learn new things every time and then. Must discuss every matter with its supervisor or team leader to get any issue sorted Giving a resolution to the customers or clients should be the whole and sole responsibility. Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
2. My good experience in star health insurance as a agent on 2016 and friendly atmosphere.45 Agent team in my downline.Good to work for learning and growing in insurance company and sells department.Teaches you how to deal with customers, how to recruit agents. Target oriented, basically every sales profile has that but in starting 2 to 3 months there is less stress but if you want to secure your job here you need to accomplish business and recruiting targets.Im still working as agent in Star health and allied insurance company. Role and responsibilities:
Handle and manage customer inbound calls.
Answer customer inquiries regarding products or services. Reroute customer calls to appropriate sales personnel. Maintain a database of customer calls, their needs and requirements. Conduct market research and field survey for clients’ products and services. Prepare research and survey reports for top sales management. Mail billing copies of sales to customers.
Coordinate with accounts receivable team in collecting balances. Manage, monitor and schedule customer appointments with sales team. Implement best practices in sales programs.
Professional Summary: -
Around 1.1 year of total experience in Recruiting with, IT Staffing Companies. Involved in full cycle Recruitment involving sourcing, identifying, and interviewing, screening and placing personnel in quick turnaround time in contract positions. Having experience in performing needs analysis, requirements definition, consulting on sourcing strategies, recruiting, screening, scheduling interviews, reference checking, negotiating, making offers, creating contracts and closing candidates that can help actualize corporate missions etc.
Getting requirements from US IT staffing companies within all the locations across USA. Possess knowledge of sales and recruiting processes including sourcing, interviewing, reference checking, tracking, salary negotiations, and closing. Effectively recruited candidates through Internet research, internal database, referrals, and other strategies
Understanding the client requirements, coordinating for short listing and screening including preliminary interview of the candidates
Handled all the IT Technologies involving combination of complex skill sets and rare technologies.
Extensive experience of Internet Recruiting for candidates and industry leads, pre-screening to quality potential candidates.
Dealing with consultants on H1B, GC, OPT-EAD, OPT STEM EAD, H4-EAD, L2 EAD, TN visa etc. Understanding the client’s requirements, coordinating for short listing and screening including preliminary interview of the candidates.
Responsible to understand and analyze the requirements in different domain categories. Coordinating, Scheduling & Conducting Interviews.
Expertise in using job portals like Dice, Monster, Career Builder, Tech-fetch etc. Expertise in getting resume for Most of the Requirements like Java, Business Analyst, Quality Analyst, Android and IOS and more.
Keeping Track of Responses & Short-listing Profiles. EXPERIENCE & RESPONSIBILITIES:
IT RECRUITER MEGATRON STAFFING SERVICES JUN 2021- PRESENT Working for contract positions and the Tax Terms that I mostly worked on C2C, W2 and I have good knowledge in 1099.
Responsible for the full recruitment life cycle; inMegatron staffing services cluding checking references, negotiating pay, issuing offer letters, performing background checks and completing paperwork for internal hiring.
I can make a quick submission and very fast & smart to search the qualified resume for the job description.
Utilize internal database to identify potential candidates. The hands-on experience in Monster, Dice, Carrier Builder, Tec fetch and more. Maintain the good relationship with candidates and vendors also. Well, trained to schedule the interview for the candidates. Providing Staffing services to IT clients.
Responsible for gathering requirements from the client and closing them successfully. Involved in complete recruitment process (sourcing, short listing, HR screening/interview, interview arrangements, salary negotiations, offer initiation, post-offer follow ups.) Conducts initial interviews by phone to determine experience and skill level. Responsible for recruiting IT professional across the US through internet job portals -
(Monster.com and Dice.com), direct phone sourcing, networking (LinkedIn), vendors and referrals.
Sourcing & screening the profiles for different requirements in a day. Personal Details:
Date of Birth : 25th June 1991
Father’s Name : Mr. Maharajan.K
Gender : Female
Marital Status : married
Nationality : India
Address :4/219,Kidaiyur,
Devannagoundanoor (po)
Sankagiri (TK),
Salem-637302.
Languages Known :
To Read & Write: English & Tamil.
To Speak : English & Tamil.
DECLARATION:
I hereby declare that the information furnished above is true to the best of my knowledge. Sincerely,
NANDHINI K M
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