Collection Agent Csr
Resume:
CAREER OBJECTIVE
Quintes Ross
Results-oriented professional with 18.5+ years of experience
and a proven knowledge of customer satisfaction, customer
**********@*****.*** service, and conflict resolution. Aiming to leverage my skills to
successfully fill the cxLoyalty Customer Travel role at your
company.
Arlington, Texas, 76006
EXPERIENCE
EDUCATION
COLLECTION AGENT
PREPARING PEOPLE BARBER COLLEGE
Adecco Staffing agency, Wilson, NC / Jan 2022 - Jun 2022
Dallas, TX
Barbering license Cosmetology Business • Located and monitored overdue accounts, using
(Jul 2018) computers and variety of automated systems.
• Arranged for debt repayment and established repayment
EL CENTRO COMMUNITY COLLEGE schedules, based on customers' financial situations.
DALLAS, TX • Traced delinquent customers to new addresses by
inquiring at post offices, telephone companies, credit
Completed coursework towards Associate
bureaus, or through questioning of neighbors.
in Science (A.S.) Sociology (Aug 1993)
• Received payments and post amounts paid to customer
SKYLINE HIGH SCHOOL accounts.
Dallas, TX • Negotiated credit extensions when necessary.
High School Diploma (May 1992) MORTGAGE SPECIALIST
Iron mountain, DALLAS, TX / May 2021 - Jan 2022
• Obtained and compiled copies of loan applicants' credit
ADDITIONAL SKILLS histories, corporate financial statements and other
Persuasive Negotiations financial information.
FDCPA Compliance
• Updated credit and loan files.
• Stayed abreast of new types of loans, financial services and
Call Center Processes products to better meet customers' needs.
Credit and Collections • Authorized and signed mail collection letters.
• Contacted borrowers with delinquent accounts to obtain
Pleasant Telephone Demeanor
payment in full or to negotiate repayment plans.
• Conferred with underwriters to resolve mortgage
application problems.
CERTIFICATIONS • Contacted applicants or creditors to resolve questions
about applications or to assist with completion of
Cosmetology license
paperwork.
• Prepared reports to send to customers whose accounts
were delinquent and forward irreconcilable accounts for
collector action.
BARBER
Nice Touch Barber, DALLAS, TX / Aug 2018 - May 2021
• Suggested treatments to alleviate hair problems.
• Cleaned workstations and swept floors.
• Cut and trimmed hair according to clients' instructions or
current hairstyles, using clippers, combs, hand-held blow
driers, and scissors.
• Informed of latest styles and hair care techniques.
• Applied lather and shaved beards or neck and temple hair
contours, using razors.
• Recorded services provided on cashiers' tickets and
received payment from customers.
• Sterilized scissors, combs, clippers and other instruments.
• Used special chemical solutions and equipment.
• Draped and pinned protective cloths around customers'
shoulders.
• Questioned patrons regarding desired services and haircut
styles.
COLLECTION/ REPO AGENT
InTouch Credit Union, Plano, TX / Feb 2015 - Jun 2017
• Received payments and post amounts paid to customer
accounts.
• Advised customers of necessary actions and strategies for
debt repayment.
• Notified credit departments, order merchandise
repossession and service disconnection and turned over
account records to attorneys when customers failed to
respond to collection attempts.
• Arranged for debt repayment and established repayment
schedules, based on customers' financial situations.
• Located and monitored overdue accounts, using
computers and variety of automated systems.
• Traced delinquent customers to new addresses by
inquiring at post offices, telephone companies, credit
bureaus, or through questioning of neighbors.
• Conferred with customers by telephone or in-person to
determine reasons for overdue payments and to review
terms of sales, service, or credit contracts.
• Negotiated credit extensions when necessary.
• Collaborated with departmental leaders to establish
organizational goals, strategic plans and objectives.
• Responded quickly to meet customer needs and resolve
problems.
MORTGAGE/ CSR/COLLECTION AGENT WFH
Citibank, Las Colinas, TX / Mar 2003 - May 2015
• Utilized automated systems to log and retrieve call
information.
• Greeted customers by name and displayed respectful
attitude, helping develop rapport with customer base and
build lasting relationships.
• Maintained knowledge of company products to provide
helpful suggestions and recommendations to customers.
• Developed and maintained working knowledge of internal
policies, procedures and services to appropriately address
customer issues.
• Referred unresolved customer grievances to designated
departments
• Made appropriate account corrections to resolve customer
problems.
• Presented loan and repayment schedules to customers.
• Accounted to determine whether payments were made on
time and that other loan terms were being followed.
• Accepted payment on accounts.
• Collaborated with departmental leaders to establish
organizational goals, strategic plans and objectives.
• Consulted with customers to resolve complaints and
verified financial and credit transactions.
• Collected payments on delinquent accounts.
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