Data Entry Customer Service

Annie Chung

***** ****** **, ****** *****, California 92840 714-***-****

**********@*****.***

Professional Summary

Bilingual (Vietnamese) Detail-oriented professional with over 7 years of experience in SAP ERP Finance: transactions, billing, administration, data analytic. Able to manage, communicate, perform, and deliver. Ability to multi-task and prioritize. Dedicated professional with refined computer skills and a strong ability to assist in increasing efficiencies and productivity. Driven with motivation to perform beyond expectations. Hardworking, recognized as a solid team player and reliable associate. Competent with exceptional data entry, analytical and customer service skills. High standard of work ethics and offers outstanding customer service. Result oriented with excellent communication and relationship-building skills.

Technical Skills and Development

Microsoft Office tools: Excel, Access, Word, PowerPoint, Project, Visio

SAP, Lotus Notes, and QuickBooks

BOM, POs, WBS, MSA, SOW, OEM, and International Classification of Diseases (ICD.9CM)

Completed training in employee benefits, and labor relations, leaves of absence, workers’ compensation, and workplace safety/security.

Analytical, detail-oriented skills

Professional Experience

Thales - Irvine, California

Thales is a worldwide provider of Aerospace, Space, Defense, Security and Transportation products. Thales Avionics, a division of Thales USA, is a provider of In-Flight Entertainment and Connectivity solutions to airline customers and aircraft OEM’s.

PMO Specialist: December 2015 to Present

Managing over 53 Airline projects and controls all program related documentation, in accordance with established procedures

Assisting in the development and stabilization of the Content, License Software BOM from the Initial Technical Coordination Meeting (ITCM) through the design cycle and development of Work Breakdown Structure (WBS) cost accounts and schedules using a variety of inputs

Managing the project’s revenue/billing plan, schedule, forecast, project’s shipset information in SAP. Including the extraction and analysis of various schedule related data required for monthly/bi-monthly/quarterly/bi-annual reporting

Ensuring Content Software BOM Demand is loaded (via POs, MSA) accurately, and in a timely manner per established lead-times, and coordinate requests through the Program Change Board

Supporting communication between Customers, Program Managers, Engineers, Category Manager, Product Line Manager, Quality, Procurement, OEMs and/or Suppliers for recovery of late deliverables

Supporting customer satisfaction & revenue objectives by processing POs and carrying out requirements in compliance with contract and schedule constraints for both hardware and software requirements

Coordinating and monitoring the release of technical documentation necessary to meet BOM deliverables. Identify potential schedule risks to the Program Managers

Processing and reviewing Airbus, Boeing, Airline customers and Vendor requests for service, billing questions and resolutions, service complaints

Reading and interpreting Third Party Vendor Contracts

Researching/Assigning Correct Program/Project Work Breakdown Structure (WBS) element Charge Numbers/Material Part Numbers/Budgets

Creating Purchase Requisitions (PRs) for Programs/Projects in a timely manner and tracking status through POs, Goods Receipt (GR), Invoices Receipt (IR) in SAP

Matching Invoices to POs and confirming completion of work prior to AP Submittal

Coordinating with Supplier and tracking Vendor Payment Status for Content and Software Licenses of Program Media Services

Reading and interpreting Airline Contracts

Reporting Budget Status and setting up Annual Airline Customer POs for Media and Program Managers

Tracking of Annual Escalations according to individual Airlines’ contractual terms

Setting up Billing templates for Content Management and Application Licenses per Airline Contracts

Supporting in setting up Program Budget Authorization Forms. Keeping track of Remaining of Revenue and Budgets in SAP

Setting up Contracts into SAP, Customers setup into SAP

Monthly Billings, Sales Orders Creation in SAP and Validating Sales Orders, Invoices for accuracy and supporting to confirm that Software has shipped

Processing Credits as requested, and according to the Signed Contracts

Entering Orders in an Access Database Monthly for Tracking and Reporting

Abbott Laboratories – Santa Ana, California

A worldwide broad-based healthcare company whose products and technologies span the continuum of care - from diagnostics to devices, from nutrition to pharmaceutical therapies.

DBA Coordinator: (Contract) July 2015 to December 2015

Perform Collection and Validation of Master Data in SAP, export SAP data to MS Access, MS Excel

Upload Material Master Data in SAP;

Validate Master Data requests against guidelines set for the local market operations and cross functional area; resolve complaints from different functional groups such as Customer Service / Accounts Receivable / Local Market/ Logistics/ Finance and other departments.

Report daily activity on confirmation of completion to internal customers.

Quality Systems, Inc. – Irvine, California

A developer and marketer of computer-based practice management, electronic health records (EHR) solutions, and connectivity services for medical / dental group and hospitals throughout the U.S.

Contract/Billing Analyst: July 2014 to July 2015

Utilize SAP to perform the following duties:

Generate monthly reports for financial reporting using MS Access and SQL

Validated financial data related to customer pricing, accounts receivable, accounts payable, rebates and chargeback processing

Validated customer’s master data setup and customer contracts setup through billing cycles

Created service-related products according to client requests

Developed user’s training materials with business process owners in Contract Management

MICROVENTION TERUMO — Tustin, California

A medical device company engaged in the development, manufacture, and marketing of interventional neurovascular devices for the treatment of cerebral and peripheral vascular diseases

QC Analyst: August 2013 to July 2014

Inspected manufactured implants, pushers, V-Trak System, Headway Duo, Guidewire, Balloon

Labeled and packaged products in a controlled environment, accurately completing all quality related documents

Organized and reported Final Inspection results; identified and issued non-conforming product reports for product that do not meet specifications

Performed tests utilizing the required equipment which includes the use of Microscopes, Calipers, Pin Gage, Snap Gage

Accurately and successfully communicated test results and failure modes to MSE/QE

HEALTH ESSENTIALS — Santa Ana, California

A leading provider of post-acute care management services offering comprehensive clinical services in over 250 skilled nursing facilities, seven certified Medicare hospices and DME & pharmacy services

Medical Billing Administrator:(Contract to Fulltime) January 2010 to August 2013

Evaluated patient’s financial status and establish budget payment plans. Followed and reported status of delinquent accounts, identified and resolved patient billing complaints, all while maintaining strictest confidentiality and adhering to all HIPAA guidelines/regulations.

Validated customer’s master data setup and generated various reports provided to management using Excel and Access

Performed various collection actions including contacting insurance providers and patients, correcting and resubmitting claims to third party payers

Processed payments from insurance companies and prepared daily deposits.

HELIOS-CONSULTING GROUP — Irvine, California

SAP consulting company

Office Administrator: June 2007 to January 2010

Performed daily reports on defaulting customers & customers falling short of the required credit line balance

Timekeeping tracking, reporting, and billing support related to customer contract agreement

Provided day-to-day activities related to financial planning, billing, recordkeeping, and personnel management

APPLE REALTY — Houston, Texas

Real Estate Expert in Residential, Commercial and Property Management

Real Estate Assistant: Sept 2006 to June 2007

Acted between buyers, sellers, title companies and mortgage companies

Assisted in the facilitation of legal documents for home sales to all parties involved to meet deadlines for on time home closings

Follow up with mortgage lenders to ensure potential clients meet certain guidelines

CATERPILLAR INC — Houston, Texas

Manufacturer of heavy construction equipment machinery

Administrative Assistant: June 2005 to August 2006

Prepared sales invoice, shipment documents, and reconciliation of monthly statements

Created bills, receipts, purchase orders, quotations, invoices, and bills payable

Translated reports from sales and rentals of heavy equipment and update the books of accounts by making corresponding entries

Education

UNIVERSITY OF CENTRAL FLORIDA — Orlando, Florida

Bachelor of Science (BS) in Management Information Systems - May 2005

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