Management

Rena Salgado

***** ********** **. * Cathedral City, CA 92234 ¢ Cell: 760-***-**** ¢ **********@***.***

Dedicated professional with management, leadership and instructional experience in the hospitality industry.

SUMMARY OF QUALIFICATIONS

Forward-thinking leader who inspires growth and team collaboration in support of increasing productivity.

* Known for customer service quality and professionalism with a positive “can do” attitude.

Possess a strong commitment of quality to the company with a high aptitude for learning new job functions.

¢ Accomplished at working under pressure and meeting deadlines in a fast-paced environment.

Results oriented, reliable, goal driven achiever who consistently meets and exceeds company expectations.

¢ Exceptional organizational and time management skills to forecast, plan and work efficiently.

¢ Articulate interpersonal and communication skills at all levels of an organization and the public.

¢ Proven performer with demonstrated ability to maintain high degree of accuracy regardless of volume.

* Organize and focus efforts to prioritize work schedule and provide goal guidance and training for staff.

Effective in researching areas of concern; prudent in judgment in implementing appropriate course of action.

* Highly knowledgeable of procedures, rules, and regulations pertaining to accounting and Indian gaming.

Computer Skills: Windows, Microsoft Word, Excel, Outlook, PowerPoint, ACSC Casino Mgmt. System.

EXPERIENCE

SPOTLIGHT 29 CASINO Coachella, CA 03/1995 to Present

Director of Casino Cash Operations - 10/2013 to 11/2021

Oversee and Direct the following departments: Cash Cage, Drop Team and Count Team.

Cage Director - 06/2000 to10/2013

Supervise and assist Cage Manager, as needed. Composed and developed policies and procedures for Cage, as

change and growth required. Assisted in implementing Casino Credit.

Cage Manager - 01/1997 to 06/2000

Supervise and schedule up to 60 employees, overseeing the activities of the Pull Team, Cashiers, Main Bank

Cashiers, Cage Clerks, Bingo Vault Cashier, Cage Shift Supervisors and Head Cashiers.

Enforce all policies and procedures, maintain all currency levels; order currency and coin and supplies.

Assisted with the startup of the Change Personnel position; and new NDC check cashing service.

Interview, hire, and train staff and schedule weekly and monthly staff meetings.

Compute payroll and time sheets. Honored by employees with a plaque as “World’s Best Boss”.

Assistant Cage Manager 06/1995 to 01/1997

Training program for Cage Manager position. 29 Palms Band of Mission Indians at Spotlight 29 Casino

Video Cashier Supervisor/Manager - 03/1995 to 06/1995

Oversaw all count room activity and daily bank deposits. Supervised up to 15 employees.

Involved in the initiation of the VGM auditing department.

VACATION INTERNATIONALE, LTD., Palm Springs, CA 12/1993 to 03/1995

Front Desk Clerk Awarded Outstanding Performance in Hospitality to Owners and Guests, 1994

SHILO INN Palm Springs, CA 06/1989 to 11/1993

Front Desk / Guest Services Named Employee of the Month, twice

EDUCATION / TRAINING

Degree of Liberal Arts in Business and Technology College of the Desert, Palm Desert, CA 05/2020

Numerous workshops and seminars in Safety, Security, Recognizing Counterfeit Bills 1995 to Present

Tribal Gaming Commission Administrators, Inc., Gaming Regulator Orientation (6 day course) 1998

DQ University at Soboba Campus presented by Spotlight 29 Casino, Coachella, CA 1995 to 1998

Introduction to Casino Operation and Management, Personnel Administration in Gaming and Hospitality,

Customer Service / Casino Finance and Accounting

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