Customer Service Sales Associate

Ashley Martin

Summary

Results-oriented, Assistant Store manager, and previously department supervisor, key carrier with diverse background in management and customer service.

Dedicated to providing excellent customer service and making operational and procedural improvements.

Highlights

Client relations specialist

Conflict resolution techniques

Marketing savvy

Team management

Meticulous attention to detail

Training and development

Skilled in multi-tasking

Talent development

Management of remote employees

Focused on customer satisfaction

Experience

Administrative Assistant

March/2022 to present

Outsource UCC

Assisting civil General foreman

With scheduling, permits submissions,

Calling in USA. Prefiling Pm’s from pricing.

Scheduling with outside contractors that apply.

Job tracking to hit scheduling deadlines.

Submitting FCO and all supporting documents.

Assistant Store Manager

March 2015 to 2018

Home Depot- Santa Maria CA

Operation of store front and back end

Merchandising

Overseeing daily functions of the store

Coaching and training of assistants to provide excellent customer services

Providing excellent customer services

Handling customer and vendor issues

Department Head

February 2008 to March 2015

Home Depot Santa Maria, CA

Improved service quality and increased sales by developing a strong knowledge of company's products and

Services - Effectively communicated with team members to maintain clearly defined expectations Resolve customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives

To improve retention rates and increase customer satisfaction. Devised a method to take high shrinking products from previous year to help prevent shrink for the following year and also help with associates being more engaged with the department.

Started as a cashier and was promoted to a department supervisor before my ninety day probation. I also became a key carrying manager on duty for seven years. Job duties would include opening and closing store making sure twenty plus associates are providing outstanding customer service and still completing tasks given to them by their department supervisors.

Sales Associate

January 2005 to January 2007

Animal Kingdom Arroyo Grande, CA

Provided a high level of product and leadership support to representatives and clients. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Resolved customer questions,

issues and complaints.

Hostess/ Breezeway Server

January 2005 to January 2007

Jockos Nipomo, Ca

Meet and greet customers. Seating customers as quickly as possible. Handling to go orders and breezeway tables.

Education

High School Diploma : General, 2004

Arroyo Grande High School Arroyo Grande, Ca, United States

Contact this candidate