Customer Service Data Entry
Resume:
Jennifer Marks
West Palm Beach, FL *****
****************@*****.***
Strategic and industrious sales representative
Offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Work Experience
Sales Representative
Trumedic - West Palm Beach, FL
January 2018 to Present
. Exceeded goals for new accounts in a single sales cycle. Automated contact management system, resulting in better client organization, and, goal alignment.. Increased sales by offering consultation on products, and applying customer service, and upselling techniques.. Tailored sales approaches, and techniques to specific client needs to increase marketing effectiveness.. Developed, and delivered engaging sales presentations to convey products benefits.. Met with existing customers, and prospects to discuss business needs, and recommend optimal solutions. Sales Ambassador
Cariloha - West Palm Beach, FL
January 2018 to December 2019
. Met with existing customers, and prospects to discuss business needs, and recommend optimal solutions.. Created professional sales presentations, and seminars to effectively demonstrate product features, and competitive advantages.. Tailored sales approaches, and techniques to specific client needs to increase marketing effectiveness.. Determined problem areas, and resolved issues related to profitability, and business objective achievement.. Implemented brand marketing, and sales campaigns. Minimized process lags through strategic sourcing, and customer expectation management. Sterile Processing Technician-Temporary
Captiva Spine - Tequesta, FL
September 2018 to December 2018
. Ordered, and restocked supplies for decontamination area. Corrected instrument sets according to current standards, and established count sheets, and tracking systems.. Verified, and maintained proper documents, and records for sterilization.. Recorded biologics, and test results. Wrapped trays, instrument packs, and sets. Identified parameters, and sterilization method required for each item to be sterilized.. Assessed instruments, equipment, and containers to promote cleanliness, and proper functioning.. Inspected sterile package integrity prior to distribution. Collected, prepared, and disposed of medical specimens.
Brand Ambassador
Mineral Fusion - West Palm Beach, FL
2014 to 2018
. Engaged, educated, and befriended customers to deliver an amazing shopping experience.. Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.. Designed, filled, and arranged eye catching product floor sets to increase sales. Communicated product information with confidence, and educated consumers about the company.. Achieved, and exceeded sales goals in line with the prescribed selling strategy. Introduced field recruiting at industry events to attract new workers, and customers.. Developed recap reports to communicate competition trends, product intros, and new promos.. Approached strangers, and interacted in a natural conversation with the goal of developing brand loyalty.. Executed brand activations to standards, and with professionalism. Assisted with daily opening, and closing tasks to maintain, neat, clean, and professional store.. Placed new, and existing brand products in competitive retail locations. Planned future sampling opportunities, and special events. Showed an understanding of customers personal style, and preferences.. Acted as a face of a brand at retail events, and sampling opportunities at multiple locations. Purchasing Administrative Assistant
House of appliances - Delray Beach, FL
January 2014 to December 2015
. Maintained consistent email communication with stores, and suppliers to confirm, and track orders, and verify price revisions on purchase orders.. Standardized inventory quarterly reporting, analysis, and instituted corrective action for close-outs, and out of stock items to keep inventory records current.. Reviewed order updates to identify best practices aligned with corporate goals.. Resolved diverse supply chain problems Involving numerous sources, logistics, and scheduling factors.. Wrote standard operating procedures for the department.. Implemented policies to reduce cost, and eliminate waste.. Maintained focus, and organization to regularly complete tasks with precision, timeliness, and flexibility to accommodate fluctuating assignments, and emerging business trends.. Assessed areas of service concern, and developed improvement plans.. Recommend metrics for product availability, costs, and delivery to advance business objectives. Employed expert inventory management, and oversight skills to formulate business metrics, and meet corporate goals.. Tracked inventory shipments, and prepared spreadsheets detailing item information.. Adjusted procedures to maximize dept effectiveness.. Computed, and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.. Performed monthly reconciliation of open purchase orders.. Instituted advanced level of data reporting using time savers to develop purchasing strategies, and identify buying trends.
Software: CRM Systems
Time savers
Fishbowl
Education
diploma
Ashworth College
Skills
• . Lead prospecting
. Account servicing
. Expense reporting
. Interpersonal communication skills
. Retention strategies
. Revenue Generation
. Customer relations
. Performance improvement
. Client Service
. Sales expertise
. Problem solving
. Account development
. Strategic planning
. Records Management
. Marketing
. Systems and software programs
. Product Promotions
• Inventory control
• Sales
• B2B sales
• Purchasing
• Salesforce
• Supply Chain
• CRM Software
• Event Marketing
• Branding
• Negotiation
• Upselling
• Public Relations
• Logistics
• Pricing
• Merchandising
• Outside Sales
• Event Planning
• Product Development
• Search Engine Optimization (SEO)
• Microsoft Powerpoint
Certifications and Licenses
CRCST
CSPDT
Food Handler Certification
Assessments
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Expert
April 2022
Responding to customer situations with sensitivity Full results: Expert
Call center customer service — Highly Proficient
April 2022
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Retail customer service — Highly Proficient
January 2022
Responding to customer situations in a retail setting Full results: Highly Proficient
Work style: Professionalism — Expert
August 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Expert
Supervisory skills: Motivating & assessing employees — Proficient February 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Data entry: Attention to detail — Proficient
August 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Conscientiousness — Proficient
January 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Work motivation — Proficient
April 2022
Level of motivation and discipline applied toward work Full results: Proficient
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