Loan Officer Development Consultant

MELISSA HENDRIX

***** ******* **** ********** *****, 32034

830-***-**** *********@*****.***

Performance Management Leadership & Training Employee Engagement

Results driven, top-performing leader with the experience, educational credentials, and passion to

transition into a full-time career in Human Resources. Proven record of meeting or exceeding goals,

strategic planning, driving employee retention, and creating inclusive corporate cultures. Highly

motivated with excellent human relations, talent development, and training capabilities. Outstanding

communication, presentation, negotiation, and networking skills with the creative ability to “think outside the box.”

Reputation for integrity, reliability, and accountability with the attention to detail, initiative, and drive to

produce results above and beyond what is expected. Core strengths include:

Leadership & Team Building Training & Mentoring Budgeting & Cost Control

Contract Negotiations Strategic Alliances Relationship Management

Cross-Functional Collaboration Regulatory Compliance Conflict Resolution

Research & Data Analysis Project Management Performance Optimization

SUMMARY OF SKILLS

Skilled at performing daily Human Resource functions to include recruiting, hiring, training,

evaluating, planning, employee scheduling, business development, cost management, and

regulatory compliance with a strong focus on employee engagement and overall quality control.

Responsible for planning, facilitating, and executing diverse, large-scale projects as well as

communicating and collaborating with colleagues and leadership teams.

Accurately monitor and analyze HR metrics and report findings to determine best practices and

identify opportunities for process improvement.

Understanding of government regulations and company policies to ensure compliance, lead

investigations and administer corrective action.

Analytical and strategic thinker, extremely well organized, detail oriented, with the ability to

simultaneously manage multiple tasks in fast-paced environments.

Skillful communicator and team builder with the talent to influence and motivate others to perform at

their highest potential.

Quickly grasp new concepts and ideas with the capacity and capability to take on increased

responsibilities.

Comfortable and able to effectively interact with people from all organizational levels, cultures, and

backgrounds.

Maintain an unwavering commitment to achieving corporate objectives and managing employee

relations with the ability to cultivate and maintain business relationships with corporate and

community leaders, resolve complex issues, and win employee loyalty

Continually recognized for excellence in job performance, meeting deadlines, and completing job

functions on time with exceptional accuracy.

EMPLOYMENT HISTORY

Bank of America; Jacksonville, FL February 2020-Present

Financial Center Loan Officer

Kleberg Bank; Corpus Christi, TX May 2017-January 2020

Sr. Mortgage Loan Officer & Business Development Consultant

BBVA / Compass Bank; Corpus Christi, TX March 2015-May 2017

Mortgage Loan Officer & Business Development

JP Morgan Chase Bank; New Braunfels, TX February 2011-November 2014

Mortgage Account Executive

PHH Mortgage; Jacksonville, FL January 2009-February 2011

Production Liaison

Professional Title & Escrow; Jacksonville, FL April 2007-December 2009

Branch Manager

First Franklin Financial; Jacksonville, FL June 2005-April 2007

East Coast Sales Manager

BNC Mortgage; Tampa, FL May 2003-June 2005

Branch Manager

Meritage Mortgage; Jacksonville, FL January 2001-May 2003

East Coast Sales Process Manager

EDUCATION & TRAINING

William Penn University; Oskaloosa, IA

BA in Human Resource Management, Minor in Sociology

Coursework: Human Resources, Economics, Organizational

Development, Business Administration, Finance & Accounting

PROFESSIONAL TRAINING

Sales, Business Operations, Project Planning, Employee Development, Confidentiality, Organizational

Design, Process Execution & Implementation, Collaboration, Employee Training, Operational Efficiency,

Networking, Recruiting & Hiring, Workplace Culture & Diversity, Microsoft Office

ORGANIZATIONS & AFFILIATIONS

Nassau Chamber of Commerce

Nassau Rotary Club

Northeast Florida Builders Association

Women’s International Business Networking Group Nassau County

Nassau County Realtor’s Association

Federal NMLS #353227

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