KIMBERLY CARREE

Columbia, SC *****

adr8z6@r.postjobfree.com / 803-***-****

SUMMARY

Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes. SKILLS

Application preparation

Appraisal compilation

Finalizing contracts

Preparing applications

Processing documents

Information verification

Reviewing financial paperwork

Customer service

MS Office

Alscom

Encompass

Outlook

EXPERIENCE

Loan Processor / Wyndham Capital Mortgage - Charlotte, NC 10/2020 - 04/2022 Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.

Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.

Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing. Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times. Created and completed loan submission packages.

Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders. Filed completed packages quickly and efficiently.

Maintained complete confidentiality of submitted information according to release guidelines. Managed conditions sent from underwriting departments. Discussed loan needs and financial histories with clients and conveyed information regarding application processes.

Evaluated financial statements and contacted institutions and customers to clarify details. Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans. Analyzed loan risk and reviewed loan conditions and requirements. Researched applicant employment and financial histories to confirm document accuracy. Mortgage Loan Processor IV / TD Bank - Lexington, SC 01/2015 - 10/2020 Contact customers directly to go over declined or approved applications Verifies required loan documentation for approved loan applications. Verifies all required support materials, such as, titles, and floods to ensure the files ready for closing. Contacts customers to collect and review additional information as necessary. KC

Provides support to customers, branches, and lending staff as needed Tests new systems and documentation software.

Answer phones in queue as well as personal line to assist customers. Assist teammates in understanding and processing application Collects and reviews all conditions placed on loan by lender and mortgage underwriter. Managed any conditions sent from underwriting departments. Evaluated financial statements and contacted institutions and customers to clarify details. Discussed loan needs and financial histories with clients and conveyed information regarding application processes.

Maintained complete confidentiality of all submitted information according to release guidelines. Customer Solutions/Retention Representatives / Time Warner Cable - West Columbia, SC 06/2014 - 12/2015 Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Oversaw warranty counseling process to manage expense controls. Liaised between customers and retail buyers to expedite orders and meet customer demands. Set up and activated customer accounts to maintain QA satisfaction levels. Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations. Dispatched drivers to meet daily delivery needs for company customers. Documented conversations with customers to track requests, problems and solutions. Worked under strict deadlines and responded to service requests and emergency callouts. Evaluated benefits for each caller to determine service needs and address concerns. Fielded customer complaints and queries, fast-tracking them for problem resolution. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Mortgage Loan Processor / Wells Fargo Home Mortgage - Columbia, SC 11/2010 - 07/2014 Researching and analyzing problems and recommending solutions. Responsible for managing a large portfolio of complex loans and performs a variety of loan documentation and processing duties.

Analyze and calculate personal financial statements, tax returns and monitor credits. Investigate and ensure that the financial packages submitted for underwriting comply with department policies and investor guidelines.

Review loan packages and obtain missing information against system data Researching inbound and outbound calls, Set up payment arrangements

Handle payment status inquiries and provide payment information including payment options EDUCATION AND TRAINING

High School Diploma 06/1993

Chattanooga Central - Harrison, TN

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