Customer Service Assistant Manager

MICHAEL DELGADO

**** *********** **, *** *******, Texas, 78245-1604, US • 210-***-**** • ********@*****.*** Microsoft Office : Expert

Customer service Experience :16 years

Cash Handling/Budgeting

Managment Experience/Stocking Experience:8

Inventory Management/Stocking Experience :8 years

Trainer Experience :5 years.

Shipping procedures understanding

Documentation and reporting

GED

Customer Service Agent - March, 2021 to August, 2022 TaskUs Galaxis–New Braunfels, Texas - New Braunfels, TX Providing great customer service by answering customers questions and resolving issues. Processing fraud disputes and investigations.

Notating and documenting customers accounts.

untilizing tools needed for day to day job duties. Consistently met or exceeded speed, accuracy, and volume goals. Work with customers to determine requirements and handle complaints Resolved over 75 customer issues per shift by conducting research and exploration, implementing solutions, and escalating unresolved issues to upper management.

Assistant Manager - April, 2015 to December, 2020

popeyes - San Antonio, TX

Providing customer service by helping customers complete orders Managing and operating the store with smooth and flexible flow Training new employees to easily communicate for customers demands. Finalizing end of the day sales and deposits

Discussing and creating business plans and goals for store sales. Using verbal communications to take customers orders and coach employees. Using excellent verbal skills to resolve customer issues and employee problems. Shipping Receiver - January, 2011 to April, 2015

H-E-B Snacks Plant - San Antonio, TX

Safely unloading day to day shipments.

Utilizing scanners to verify the incoming and outgoing shipments. Operating equipment for heavy duty packages.

Using verbal and written communications skills to safely direct shipments within the warehouse. Shift Manager - January, 2009 to January, 2011

popeyes - San Antonio, Texas

Providing great customer service while serving and taking orders Communicating with customers to figure out what item they purchased. Making and serving food to the customers within good time frame. Utilizing the computer system to make stock replacment orders. Providing customer service through the phone/headset. Skills

Education

Work History

Contact this candidate