AVIS NICHOLE RICHARDSON

**** *** ***

Jacksonville FL, 3221

CONTACT NUMBER: 731-***-****

EMAIL: adr8vi@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 9 years of Customer Service Experience. MulK-task oriented, results-driven professional with a record of accomplishment in human resources management (HR), office automaKon and administraKon, staffing, classificaKon, employee relaKons, customer service, records management, educaKon and training. Knowledge of and skill in applying an extensive body of human resource (HR) policies, procedures, and operaKons sufficient to perform a variety of support assignments in various specialKes. Responds to pay quesKons regarding laws and regulaKons. Knowledge and pracKcal understanding of human resources management funcKons, theories, laws, and techniques and of basic relaKonships of the various disciplines. Specialized experience using automated personnel systems and applying pay/ personnel policies, rules, and regulaKons to perform administraKve human resource support funcKons

(i.e., processing personnel acKons, reviewing personnel informaKon for discrepancies, maintain databases, and preparing reports, briefings, and correspondence) Highlights

· Proficient MS Office (Word, PowerPoint, Outlook, Excel), TOPS, NSIPS, SLDCADA, E-Client, Oracle, NFASS, Remedy, and IMAPMIS

· U.S. Government Secret Security Clearance

· Type 40-WPM

PROFESSIONAL EXPERIENCE

December 2021 to Present System Analyst, Aries System Int., Millington, TN Apr.2021- Present

• Developing administrative reports. Utilize mainframe applications and processing, Microsoft Office, and SQL, XML, API, PC’s, Window and PC queries to provides pay and personnel support to PSDs/CSDs to include providing military pay, personnel, travel claims, and passenger transportation services to supported activities to perform quality assurance, quality control, testing, traceability, and data cleansing to support Navy Personnel and Pay information management databases and system interfaces.

• Generated transaction files and correct problems records to DMDC to support early identification of mobilized personnel to the DOD benefits and eligibility system.

• Utilized verbal and written communications to explain laws, regulations, and policies as stated in Navy instructions and directives to member email inquiries.

• Performed a variety of tasks utilizing various Navy computer systems in performance of job to include: DWOWS, NSIPS, BOL, ECLIENT, IMAPMIS, NMCMPS, C-WAY, IBM, Kofax scanner, Mail Merge, Microsoft SQL, NMCI ORACLE, MLS, ERC, MXC (Roscoe, CICS, NES, OPINS) DISA, MPTE, NMPBS, NRMS, CeTARS, and COGNOS.

June 2016 to July 2020 PSD Memphis (Personnel Support Detachment) Millington, TN GS-0203-05 Human Resource Assistant (Military) 40 hours/week Customer Service Clerk 40 hours/week Mancon Inc. and Coastal SoluKons (government contract)

· Provides Customer Service by telephone, in person, or by email to obtain missing informaKon in service member records.

· Updates NAVPERS 1070/602 for Navy sailors aeached to Navy Personnel Command

(NAVPERSCOM).

· Make revisions, addiKons, or deleKons as required to maintaining personnel files. Retrieve informaKon from computer programs and/or databases in order to complete tasks and assignments.

· Communicates with Command Pass Coordinator (CPC) to properly coordinate informaKon to gain member to new command, authorize clothing allowance, and Special Duty Assignment Pay (SDAP).

· Review a variety of paperwork (e.g. separaKons, reKrements, transfers, etc.) for completeness and accuracy. Follow policies and procedures when compuKng pay and allowances.

· Ensured all documents and informaKon required to provide command Pay/Personnel and TransportaKon support were relayed to the appropriate organizaKon via the current authorized electronic transacKon system in a Kmely manner.

· Established and maintained records, files and documents containing Privacy Act informaKon.

· Verify that informaKon in databases is accurate, complete, and up to date for Navy members. Obtained and maintained access to databases (i.e. NSIPS, MMPA, OMPF, BOL, TOPS).

· Resolves personnel pay issues to ensure employees receive correct pay enKtlements. Examines pay accounts to idenKfy errors. Inputs data into automated pay system for service members.

· Uses automated personnel systems and applying pay/personnel policies, rules, and regulaKons to perform administraKve human resource support funcKons (i.e., processing personnel acKons, reviewing personnel informaKon for discrepancies, maintain databases, and preparing reports, briefings, and correspondence). April 2012 to May 2016 General Clerk II 40 hours/week Millington, TN Strategic Data Systems, NaKonal Sourcing Inc., Lockheed MarKn (government contractor)

· Worked independently providing computer helpdesk support troubleshooKng computer, installaKons, and maintenance.

· Displayed in depth working knowledge and understanding of numerous sofware packages and operaKng systems.

· Researched and resolved account issues with customers.

· Displayed excellent communicaKon skills in support of staff and management.

· Processed board packages for promoKons and employment verificaKons.

· Updated databases and responded to calls, e-mails and visitors in accordance with Human Resources policies, rules and regulaKons.

· Performed data entry and review of incoming SelecKon Board packages ensuring accuracy and completeness of packages.

· Reviewed a variety of paperwork (e.g., separaKons, reKrements, transfers, etc.) for completeness and accuracy.

· Responded to customer inquiries and data requests via telephone, email and facsimile.

· Displayed expert knowledge of military policy and procedures associated with NEOPS entries, noKces of eligibility enKtlements, reKrement without pay, and reKrement with pay for reservists and other Naval personnel.

· Provided explanaKons and/or interpretaKons regarding rules, regulaKons, procedures, and requirements pertaining to personnel acKons.

· Managed customer informaKon into appropriate database (i.e. IMAPMIS, E-Client, Oracle, NFASS). Verified accuracy of databases, complete, and current.

· Proficiently routes calls to appropriate points of contact within Navy Personnel Command

(NAVPERSCOM), NaKonal Personnel Records Center (NPRC), and Defense Financing and AccounKng Service (DFAS).

· Confirmed receipt of ReKrement Pay, and Navy Enlisted/Officer ParKcipaKon System

(NEOPS).

November 2009 to April 2012 Data Entry Operator 40 hours/week AAC, Millington, TN

· Received & accurately sort U.S mail; trim torn edges to ensure paper is suitable for scanning.

· Memorize (or refer to list) 100 different form numbers, accurately associated the form number with a common form name, & correctly determine how the form is to be treated.

· Proof forms and batch types for accuracy, spot errors or omissions, & redirect them for research or processing.

· Scan documents into database system. IdenKfy and sort documents uKlizing drop down menu or 10key/keyboard entry. Validate/QC informaKon uKlizing standardized idenKficaKon matrices.

· Verify documents idenKficaKon with guideline provided by the customer. Accurately daily accomplishments & prepare report.

April 2008 to October 2009 Cashier, Dollar General Store (Supervisor), Henning, TN

· Supervise effecKve working of producKon personnel and prepare effecKve producKon schedules and ensure compliance to all company policies.

· IdenKfy all issues in team and provide conKnuous support to all members according to operaKng standards Maintain and restock inventory.

· Provide excellent customer service. Operate computerized cash register system. FORMAL EDUCATION:

May 2006 High School Diploma

Ripley High School, Ripley, TN

Contact this candidate