Medical Assistant Nursing
Resume:
Summary of Qualifications
Accomplished performance professional with more than 14 years of firsthand experience knowing what it takes to operate a successful office and the duties it entails. Senior level experience in processing claims, operations management, business administration, staff training, developing and implementing procedures and policies. Enthusiastic problem solver with ken ability to rapidly assess diverse situational challenges, developing action plans and leading a team to meet and exceed departmental goals.
Operations Management
Dynamic Leadership
Policy Administration
Business Relationships
Coaching & Counseling
Staff Development
Organizational Reengineering
Administrative Skills
Implementing Change
Project Management
Attaining Vendors
Investigation Techniques
Areas of Value
Management & Supervision
Promoted rapidly from medical assistant to head trainer of staff while employed at Main Center Family practice to overseeing all staff and the daily operational duties such as supply maintenance, sanitation, cleanliness and excellent customer service.
Trained up to, but not limited to seven new staff members on daily operational procedures for a practice handling 20 clients weekly.
Spearheaded and promoted recruitment, training and scheduling for all staff.
Prepared and outlined responsibilities for department, including roles and responsibilities for each.
Brainstormed and developed new strategy for receiving client information that decreased errors and improved report turnaround by 70% which allowed for task completion before scheduled deadlines.
Administrative Support
Noted for in depth knowledge, outstanding communication practice skills and data base management.
Coordinated with doctors and staff to deliver the office best practices and tailor to the needs of each individual by scheduling accurate timing between each appointment.
Contacted insurance companies to receive prior authorization for procedures and prescriptions.
Obtained lapsed and/or previous clientele by seeking out past patients with insurance changes and offering our services and detailing new programs we offer, resulting in 110 percent of clients returning to our practice.
Investigated 100 percent of patients monthly utilizing the MAPS system to verify prescriptions submitted to pharmacies for controlled substances cutting down prescription duplication or illegal activity by 90%.
Employment History
Consultants in Dermatology Medical Assistant/Administrative Livonia, MI 11/2015 - Present
Main Center Family Practice Head Trainer of MA Staff Northville, MI 06/2014 – 10/2015
Oakland Orthopedic Surgeons Medical Assistant Royal Oak, MI 02/2009 – 10/2013
Beaumont Medical Building Medical Assistant West Bloomfield, MI 05/2006 – 06/2008
White Hall of Novi Nursing Assistant Novi, MI 06/2003 – 06/2006
Education
University of Phoenix – B.S Criminal Justice/Forensic Pathology - Southfield, MI
National Institute of Technology – Certificate of Completion in Medical Assistant – Southfield, MI
Ferndale Adult and Community Education – Certificate of Completion in Nursing Assistant – Southfield, MI
Technical Proficiency
Microsoft Word Excel Microsoft Suite Applications Care Cloud Care Plus System Practice Partner
APRIMA EMA EPIC
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