Transportation Specialist Customer Service

JAMES AYER

Dallas, TX *****

*********@*****.*** / 469-***-****

SUMMARY

Motivated truck driver proficient at driving broad range of commercial trucks. Resourceful and customer-focused transportation specialist with 20+ years of experience building client relations, supporting operations, managing logistics and handling distribution. Results-oriented in high-stress situations with talents in driving multiple types of trucks. Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation and business needs. SKILLS

Refrigerated Trailers Operation

Tanker and Hazmat Endorsements

Route Management

Clean MVR

Dangerous Goods Transportation

Critical Thinking

Problem-Solving

Time Management

Problem Solving

Attention to Detail

State and Federal Regulations

Tractor-Trailer Operation

Vehicle Inspection

Adaptability and Flexibility

Work Logging

Truck Cab Computer Operation

Safety and Emergency Equipment

EXPERIENCE

Owner Operator Truck Driver / Ayer Transportation - Dubuque, IA 10/2018 - 07/2022 Loaded, balanced and secured product to safely transport goods. Hooked and unhooked trailers from tractor and converter dollies. Maintained telephone and radio contact with broker to receive delivery instructions. Drove tractor-trailer combinations to transport and deliver products, livestock or other materials. Utilized pallet jacks and forklifts to load and unload materials off trucks. Established relationships with customers through use of interpersonal, active listening and inquiry response skills. Delivered customer orders to homes and places of business within established time frames. Inspected truck for defects and safe operating condition before, during and after trips. Read and interpreted maps to determine vehicle routes. Logged driving hours and fuel usage data on time to keep reports current. Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains. Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue. Measured temperature of haul and refrigerated area of truck, keeping cold items fresh. Maintained safe driving habits to protect property and general public on roadways. Implemented daily DOT pre-trip inspections to reduce risks or delivery delays. Kept records for production, inventory, income and expenses. Devised business and marketing plans and prepared monthly financial reports. JA

Identified potential solutions to issues and implemented tactics to promptly resolve. Established a trucking business and carried out daily activities such as delivering customer loads over 48 constiguous states6.

Managed operations budgeting, accounts payable and accounts receivable and payroll. Kept up-to-date on regulatory changes affecting business operations. Analyzed financial statements and trends to manage cash flow and make business decisions. Delivered excellent customer service to clients and fellow employees. Improved company's quality and productivity by streamlining systems and processes. Reviewed submitted expense reports for approval.

Kept detailed records and driver's logs required for compliance with regulations and corporate policies. Liaised with vendors such as brokers to build relationships and negotiate deals. Truck Driver/Owner / Hirschbach Motor Lines Inc. - Dubuque, IA 03/2014 - 10/2018 Maintained telephone and radio contact with dispatch to receive delivery instructions. Hooked and unhooked trailers from tractor and converter dollies. Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue. Measured temperature of haul and refrigerated area of truck, keeping cold items fresh. Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Loaded, balanced and secured product to safely transport goods. Drove tractor-trailer combinations to transport and deliver products, livestock or other materials. Utilized pallet jacks and forklifts to load and unload materials off trucks. Delivered customer orders to homes and places of business within established time frames. Completed transfers at hubs and final destinations to keep routes on schedule. Established relationships with customers through use of interpersonal, active listening and inquiry response skills. Read and interpreted maps to determine vehicle routes. Inspected truck for defects and safe operating condition before, during and after trips. Logged driving hours and fuel usage data on time to keep reports current. Maintained safe driving habits to protect property and general public on roadways. Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs. Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance. Conducted daily DOT pre-trip inspections according to set checklist. Truck Driver / FFE Transportation Services - Dallas, TX 02/2008 - 10/2012 Loaded, balanced and secured product to safely transport goods. Maintained telephone and radio contact with dispatcher to receive delivery instructions. Hooked and unhooked trailers from tractor and converter dollies. Drove tractor-trailer combinations to transport and deliver products, livestock or other materials. Delivered customer orders to places of business within established time frames. Established relationships with customers through use of interpersonal, active listening and inquiry response skills. Completed transfers at hubs and final destinations to keep routes on schedule. Inspected truck for defects and safe operating condition before, during and after trips. Read and interpreted maps to determine vehicle routes. Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional. Logged driving hours and fuel usage data on time to keep reports current. Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue. Measured temperature of haul and refrigerated area of truck, keeping cold items fresh. Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.

EDUCATION AND TRAINING

Bachelor of Arts: Business Administration And Management University of Phoenix - Tempe, AZ

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