Sales Associate Crew Member

Rakisha Worthy

*** *. **** ****** ******* Beach, Florida, 33404 561-***-**** *********@*****.*** OBJECTIVE:

To serve as a valuable team-player in a people-oriented, industry-leading organization. As a reliable, responsible, and experienced leader and team-player, I feel that I am uniquely qualified to not only reach organizational expectations but exceed such expectations given my problem-solving skills, and professional experience outlined below. EDUCATION

Palm Beach State College, College of Business, Palm Beach Gardens, FL Associate of Arts in Accounting May 2016 GPA: 3.0

Relevant Courses: Financial Accounting; Managerial Accounting; Calculus Relevant Professional Skills: Project Management; Business Management; Proficient in Microsoft Excel, Word, PowerPoint, and franchise book-keeping; Stocking and inventory; excellent communication skills; Type 40 WPM Community Engagement: Church Music Department Lead PROFESSIONAL EXPERIENCE

Metro by T-Mobile, West Palm Beach, FL February 2019 - Present Sales Associate and Wireless Phone Repair Engineer Provide operational support for maximized customer satisfaction, regional performance goals, and staff performance as follows:

• Monitor, evaluate, and process store inventory at a value of $10K+ per month

• Develop and manage site work schedule and identified coverage plans for absences

• Manage the onboarding of new staff and conduct periodic staff training for 3+ employees

• Facilitate marketing-promotional strategies

• Manage store appearance including merchandising displays, decorations and conducted end-of-day cleaning

• Triage and resolve customer inquiry and complaints Dunkin Donuts, Palm Beach Gardens, FL July 2017 - September 2018 Crew Member

Provided operational support for maximized customer satisfaction and regional performance goals as follows:

• Monitored, evaluated and managed store daily inventory

• Prepared store items for consumption utilizing optimal safety and quality practices

• Conducted periodic inventory management training for new employees Men’s Wearhouse, Palm Beach Gardens, FL March 2015 – January 2017 Store Assistant Retail Manager

Provided management services as follows:

• Implemented periodic store-wide corrective-processes to reduce client wait times and reduce stock management inefficiencies

• Supported management’s optimization efforts of store scheduling practice to improve floor coverage and stock management

• Facilitated increased employee retention through onsite impromptu trainings to improve awareness of clothing retail industry best-practices, sales-goals and client-to-agent communication Retail Agent

• Supported daily key performance sales goals by providing optimal client service

• Processed in-store customer orders and managed client needs and issues

• Maintained store stock and supported management of stock throughout sale cycle

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