Customer Service Representative
Resume:
Megan Drury
Megan Drury
Lawrenceburg, KY *****
**************@*****.***
I am compassionate about working with public. I strive to give excellent service, and to complete all job duties ask by my employer, and I strive to meet all their expectations of the company. I work great with others. While working for Faneuil I held an average of 97% quality score on my calls. I was named one of the top achievers in quality. I can work under stress, and remain professional at all times. I also worked with a variety of programs such as; windows, oracle, sandbox, teams, softphone, and also the switching of VPN's.
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Faneuil inc. - Lexington, KY
December 2020 to July 2021
At faneuil I delivered excellent customer service to members. I helped them shop for health insurance, helped them with billing, and also provided them with information regarding the American rescue plan. My job at Faneuil required assistance with different areas. Waitress
Tonyas buffet - Lawrenceburg, KY
June 2010 to March 2019
I worked with the public on a daily basis, and also handled all technical issues with our systems. Assembly line operator
Montaplast of North America, Inc. - Frankfort, KY
June 2007 to May 2010
My job duties at Montaplast consisted of being an assembly line worker. I also welded parts, and checked for damage on parts.
Education
Associate in Science (AS) in Computer information technology Indiana Wesleyan University - Marion, IN
December 2019 to Present
High school diploma or GED
Skills
• Cold Calling
• Upselling
• Computer Operation
• Account Management
• Customer Service
• Sales
• Customer support
• Customer service
• Technical support
• Mentoring
• LAN
• Documentation review
• Medical terminology
• VPN
• Computer Networking
• Search engines
• Windows
• WAN
• Operating Systems
• Microsoft Windows Server
• CRM software
• Microsoft Excel
• Computer skills
• Call center
• Typing
• Ethernet
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