Package Handler Customer Service

JOHN MILLINER 223-***-****

*************@*****.***

**** ****** ** *** * rear,

philadelphia, pa 19139

PROFESSIONAL SUMMARY

Dependable guest service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.

Attentive and professional Concierge with an extensive background in hotel, hospitality and service industries. Very positive, attentive and outgoing. Excellent listener with an organized approach and reliable personality. Process all requests, responding promptly and with discretion to meet diverse needs.

Skilled team player with strong background in guest service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

SKILLS

Property security Room charging

Report preparation Payment processing

Guest relations Food and beverage service

Organize food service Housekeeping collaboration

Customer service

EXPERIENCE

Guest Service Associate /Laundry associate/Houseman, Marriott International, Sep 2019 Aug 2022, Horsham, PA

Handled cash, charge and account payments to settle guest bills. Engaged guests in conversation to share information about products, services and promotions.

Offered guests information about amenities and local attractions to improve experiences. Facilitated check-in and check-out processes during high-volume periods to convenience for guests.

Communicated clearly to successfully manage guest expectations and promote brand loyalty.

Registered guests upon arrival to hotel and set up guest accounts at departure. Maintained clean and tidy hotel lounge to keep presentable for all guests. Completed unusual requests for guests, running errands, arranging exotic services and locating rare items.

Organized laundry, taxi and room services to meet guest needs. Met guests' housekeeping, food and beverage service needs. Greeted residents and guests cordially when entering property. Maintained luxury environment by exceeding guest expectations for quality and service. JM

Jun 2000

Package Handler, Fed EX, Feb 2017 Jul 2018, philadelphia, pa Inspected packages for defects, damage and improper labels before check-in and check- out.

Received incoming packages and arranged delivery to correct departments and personnel.

Followed company policies and guidelines for labeling, packaging and shipping products at warehouses.

Utilized hand-to-surface methods for all package handling. Maintained overall quality, safely operating equipment to stack and store cartons and pallets.

Used conveyer belt to expedite package flow between stations. Reduced hazards with timely removal of empty pallets, cardboard packing and strapping. Contributed to team goals by assisting order pickers and shipping personnel with high- volume task loads.

Laundry Supervisor, Arway Linen, May 2008 Jan 2017, Phila, PA Removed excess amounts of dyes and fixed colors by using the appropriate water and acetic acid solutions.

Added and mixed detergents, starches and bleaches to color, clean, dry and stiffen clothing articles.

Removed spots by applying the best sprays and chemicals for the particular fabric. Preserved the shape of drying curtains, drapes and blankets with the use of stretch frames.

Enforced work policies with the team and relayed updated procedures to help the team be more efficient and successful.

Investigated and quickly resolved problems with cleaning service or team member's performance.

Completed assigned tasks with little or no supervision. Finished tasks and job duties, adhering to deadlines to avoid delays. EDUCATION

High School Diploma, Business Mangement

West Philadelphia High School Philadelphia, PA

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