English Teacher Customer Service

J E Z Z A M I N E B . O L I V A

Fortune, Marikina City

Email: ***********@*****.***

Mobile: 099********

Career Objective: To find a position within a dynamic organization and to work in an environment that provides opportunities for professional growth and broad area of responsibilities, where I can use my skills to achieve our common goal. EDUCATIONAL BACKGROUND

Bachelor of Science m ajor in Legal Management (1999-2003) Far Eastern University (Recto, Manila)

WORK EXPERIENCE

Customer Service Representative cum Admin. Assistant w ith 9 years’ Experience Lootah BC Gas-Deira, Dubai (April 2012-March 2021) Tasks:

Supervising newly opened branch in Discovery Garden

Releasing refunds or Security Deposit to customers and maintaining database

Preparing requests for activations and disconnections

Providing customer service/customer care for walk-in clients

Receiving payments through cash, cheque and via POS.

Maintain records and perform basic book-keeping for Petty Cash

Maintain general office files

Sales Coordinator-Corporate Division

Al Gurg Stationery- Karama, Dubai (April 2007 to February 2012) Tasks:

Receiving calls and complaints and preparing quotations of stationeries for our prestigious clients.

Replying to emails regarding inquiries and coordinating with the clients and salesmen

Documentation, Filing, follow up payments, creating invoices and faxing the important documents needed for the clients

Searching for prices not available on the system and quoting for customers then forwarding LPO’s to Purchase Department

Providing customer service/customer care for the clients

Assistant of the manager

Online English Teacher for Koreans

Kukche- Quezon City, Philippines- March 2005 to December 2006 Tasks:

Teaching and guiding students basic English via online

Prepare examination tests for the students

Answer the correspondents and emails

Customer Service Representative

Standard Chartered Bank-Makati City, Philippines- March 2004 to September 2004 Tasks:

Entertain client’s concerns, queries and problems relating to their cards, loans, and other general queries concerning banking facilities and services.

Maintain an updated database about the clients’ concerns and the corresponding actions taken.

Attend meetings of the bank supervisors and take minutes of the meetings. SKILLS

Proficient in MS Word, Excel, Power Point, Microsoft Outlook

Excellent customer service skills and organizational skills

Excellent in written and oral presentation skills knowledgeable in SAP

Caregiver Trainee- 6 months

Receptionist in Jollibee (Trainee)

Analytical and problem-solving skill

PERSONAL ATTRIBUTES

Strong leadership with excellent problem-solving skills and decision-making capabilities

Possesses excellent communication and interpersonal skills, flexible, result-oriented, self- starter, pro-active, highly motivated, dependable and analytical with high level of creativity.

Able to work independently and at the same time with the team

Flexible, detail oriented, proactive, pleasant, trustworthy and diligent.

Contact this candidate