Data Entry Customer Support

Roland Kelly Jr.

Appointment Representative - Start Date

Decatur, GA 30035

******************@*****.***

+1-470-***-****

To grow with a stable and growing company that will allow me to advance based on my skills and

abilities.

Authorized to work in the US for any employer

Work Experience

Appointment Representative - Start Date

DS Services - Atlanta, GA

March 2014 to June 2015

I was responsible for setting appointments for outside sales representatives. This included upselling to existing customers. Also, follow up calls to make sure that customers were satisfied with our service and to schedule routine service reviews. The

leads were supplied by the outside sales representatives. The position required strong interpersonal skills; influential; phone etiquette and team work. Strong computer/data entry skills. Strong verbal and written communication skills. And proficiency With MS Office applications. I retired in June of 2015. Marketing Manager - Start Date

Enterprise Sales Solutions - Atlanta, GA

April 2000 to November 2013

Marketed various training manuals to small business owners throughout the S. E. Upgrades were required with customer support. Account Manager - Start Date

G. E. Capital - Atlanta, GA

April 1997 to January 2000

Collected on past-due invoices. These were Home Depot Management Accounts. I was required to determine if the accounts should remain active or be written off. Accounts past 160 days were turned over for legal

action. I also worked with the clients to set up

payment arrangements.

Admissions Representative - Start Date

Georgia School of Bartending - Atlanta, GA

March 1986 to February 1997

Recruited students into the Georgia School of Bartending. Students completing this three month program were placed in various positions throughout the country. Financial Aid was available for those who qualified.

Sales Representive - Start Date

MCI Corp - Atlanta, GA

June 1982 to January 1986

I was responsible for marketing the Advantage and Unexcited Long Distance Services to small business owners throughout the country. Upgrades in service were required along with customer support.

Education

Morris Brown College Atlanta - Atlanta, GA

1969 to 1973

Skills

• Inside Sales, Commercial Collections, Recruiting, Marketing and Customer Service / Support (10+ years)

• Upselling

• Account Management

• Customer Relationship Management

• Cold Calling

• Sales Support

• Research

Additional Information

During my career I have always been in the top ten of my department in quotas exceeded and increased company revenue.