PROFESSIONAL SUMMARY

High-performing Telecommunications professional experienced in providing hands-on technical and managerial support for Federal and Department of Defense networks. Client-focused project manager emphasizes clear communication and transparency to accomplish complex tasks and identify and implement workflow efficiencies.

PROFESSIONAL EXPERIENCE

Lead Operations Center Watch Officer 2ndShift SAIC Washington, District of Columbia October 2014 to August 2021

Served as an IT Operations Center (ITOC) Watch Officer for 24/7 DoS IT Tier 1 (Incident) and Tier 2 (Problem) Management of NetOps, security & maintenance operations, providing situational awareness to the Chief Information Officer (CIO) and Deputy CIO (DCIO) for (DoS Information and Resource Management Bureau (IRM) for Operations.

Direct restoration of enterprise-affecting planned/unplanned outages utilizing ITIL Incident and Problem Management Service Operation, Service Transition, and Service Improvement “best practices” methodology

Review effectiveness/efficiency of Incident and Change Management framework and processes

Interface, coordinate, and resolve IT issues with senior DoS managers and worldwide embassy officials

Coordinate with other DoS IT cross-functional areas such as Network, Applications, Voice, Cyber-security, and Hosting Services to restore outages and document root cause analysis (RCA) reports

Create critical site status reports on service-affecting events that impact global DoS Posts/Annex infrastructure

Assess, develop and maintain DoS IT policies, directives, and Standard Operating Procedures (SOPs) to govern IT operations

Provide programmatic and technical guidance to DoS staff, worldwide customers, and other essential personnel as needed

Conduct long-range planning by analyzing existing operational capabilities, and recommend new requirements to DoS IT System Owner to support superior service continuity of operations of infrastructure

Collaborate the design, test, troubleshooting, and deployment of Enterprise-wide systems/services associated with networking, voice svc, security ops, email, collaboration tools, and Enterprise mobility and messaging

Perform Active Directory, Email Operations, and SysAdmin functions on global DoS network systems and servers

Network Administrator Supervisor MANTECH Manama, Al Manamah 09834 Bahrain April 2013 to July 2014

Provided 24/7 Operations and Network Administration of the DISA CENT’s terrestrial network with over 200+ nodes throughout Southwest Asia and the Horn of Africa.

Performed/implemented Tier 1 WAN top layer architecture, Tier 2 LAN administration, and routing protocols

Conducted quality assurance and auditing for network device configuration—ensured compliance with DISA Security Technical Implementation Guides (STIGs)

Performed monitoring of network elements alarms and alerts to mitigate network degradation or failure; initiated restoral plans IAW SOPs

Evaluated hardware, software, and peripheral equipment for deployed warfighter network requirements

Managed network performance; analyzed system faults, troubleshot, and performed diagnostic tests on operating systems and hardware

Created, maintained, and deleted user accounts for email and other Network Ops Center system accounts

Administered network Cyber-security policies, and procedures and enforced security standards for DISN transport networks across Southwest Asia; updated system security plans as network changes occurred

Performed system scans with vulnerability assessment tools and network sniffers to verify compliance with DoD security configuration guidelines

Performed network security system scans with vulnerability assessment tools and network sniffers

Deputy Site Lead LAN/WAN Network Engineer CACI Manama, Al Manamah 09834 Bahrain September 2003 to March 2013

Provided leadership, training, operational and technical guidance for CACI employees, U.S. military, coalition, and civilian personnel in support of USCENTCOM combatant commander, and deployed military forces with strategic and tactical mission-critical 24/7 command and control communications.

Managed/performed engineering, installation, implementation, administration, operation, monitoring, and maintenance on optical and IP transport architectures supporting the Non-secure Internet Protocol Router (NIPR), Secure Internet Protocol Router (SIPR), Defense Switch Network (DSN), Defense Red Switch Network (DRSN), Voice over Secure Internet Protocol (VoSIP), video networks and Coalition Networks

Monitored, secured, and controlled the physical, data link, network, and transport layers of strategic and tactical Comm-Computer Systems

Performed Incident/Problem management mitigating network degradation; coordinated authorized service interruptions across other Federal agencies & Middle East Local Exchange Carriers (LEC)

Configured SATCOM Gateway Access Authorizations (GAA) for deployed warfighters; coordinated with Tech Control Facilities, DoD Teleport sites, and unique C2 elements to activate/terminate missions

Presented daily situation awareness (SA) briefings to senior executive officers on the health and status of Global Information Grid (GIG) telecommunication assets and services

Managed/monitored Theater Network Defense with Intrusion Detection and Intrusion Prevention Systems for optimum network efficiency

Provided trend analysis on links, trunks & nodal circuit outages impacting network performance

Implemented planned network outage procedures for network changes, documenting in-network database

Systems Management—managed tools and software to monitor enterprise network availability proactively

Conducted technical analysis; developed strategies for design and support of firewalls and routers

Generated reports on network performance and routine maintenance of network elements

Performed network security scans with vulnerability assessment tools and network sniffers to verify DoD security configurations

Performed network acceptance functions before new network access to NIPR/SIPR enclaves

SATCOM Ops & Maintenance, IT Technician, Radio Repairman U.S. Navy Various Naval Locations Jul 1979 to Jun 2000

Supervised, planned, and directed the installation, operation, and maintenance of Defense Satellite Communications Systems (DSCS), including strategic and tactical terminals, interfaces, and gateways

Managed operational control of special use satellites; assigned satellite and gateway access authorizations to deployed warfighters/ships afloat

Coordinated SATCOM planning, engineering, and satellite payload management with Regional Satellite Support Centers (RSSC)

Configured Spread Spectrum Multiple Access (AN/USC-28(V)) Electronic Counter-Countermeasures modems for particular use missions

The sole provider for tech support with Linked Op-Intel Centers-Europe (LOCE) program hardware and (field) software installation and maintenance for southern Italy, Greece, and Turkey

Provided digital connections via (CSU/DSU) and system hardware to deployed and afloat network subscribers

PROFESSIONAL CERTIFICATIONS

Certified Cisco Network Associate, CCNA #342171696 CompTIA Security+ #41876830 ITIL V2 C.787735

JOB-RELATED TRAINING / SKILLS AND PROFICIENCY

Certificates, Splunk Fundamentals, Parts 1 & 2 Sycamore SN 9000/16000 Intelligent Multiservice Switches

Certificates, US Navy Wideband SATCOM O&M Professional Mid-Level Leadership and Management

IP Routing & Switching, MPLS, EIGRP, IGRP, BGP, ISIS, VPNs, access-lists, firewalls, proxy svc, DNS, Linkway, and iDirect IP modems

Optical Long-haul Transport: Ethernet-over-SONET/SDH, Optical Digital Cross-Connect Switching (ODXC), Multi Services Provisioning Platform (MSPP), Asynchronous Transfer Mode (ATM) switches, and Promina multiplexers, and network encryption devices

Windows OS, Solaris, Juniper IOS, Cisco IOS, HP Openview, WhatsUp Gold, Global TMS Remedy, ServiceNow, NetCool, eHealth, JIRA Testing, Active Directory, VMware, Symantec Enterprise Vault, Splunk

Network Monitoring Tools, Telephony, Mobile Computing, Virtual Environment, and secure Enclave Design/Cyber-security

SECURITY CLEARANCE - Top Secret (TS), with SCI eligibility

References available upon request

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