Customer Service Store Manager

Howard T Dunlap

*** ***** **. ********, ** ****3

336-***-**** ************@***.***

CAREER OBJECTIVE:

Challenging, rewarding position within a solid, progressive organization that best uses my experience and training, with

· opportunity for personal and professional development. Over 25 years of experience in retail sales as manager and trainer.

KEY ASSETS:

•LOYAL/ CONSISTENT • STRONG WORK ETHIC • QUICK STUDY

PROFESSIONAL EXPERIENCE:

Chromate Industrial Corp, NC Sales Rep 10/10-

Responsible for establishing and maintaining well over I00 new accounts in North Carolina

Sales of Cutting Tools, Fasteners,·DrillBits; Chemicals and many other items utilized by Maintenance Departments, Fleet Shops, and the US Army

Asheboro Nissan, Asheboro, NC Sales,Business Manager 10/08-10/10

Responsible for the Finance Dept. Auto Sales

Notary Public

Green Ford, Greensboro, NC Sales 3/08- 10/08

Responsible for sales and customer service Help train new associates

Floor Closer

CARMAX AUTO SUPERSTORE, WINSTON-SALEM, NC Sales Manager 1/03-10/07

Responsible for hiring, recruiting, training, coaching and developing sales staff Effectively manage up to 50 employees and conduct extensive one on one training Complete daily, weekly and monthly sales reports; recipient ofMentor Certification 2003

STERLING JEWELERS, CONCORD, NC 4/02-10/02

Store Manager (Kay Jewelers Outlet, Concord Mills, NC)

Received Eagle Award for achieving 208% of store sales goals in August 2002

Full management responsibilities of store, sales, inventory control and computerized operations management

ZALES JEWELERS, GREENSBORO, NC 10/82-4/02

Store Manager

Locations: High Point, NC - I year; Winston-Salem, NC -4 years; High Point, NC - 1year; Greensboro, NC - 1 year; Eden, NC - 1year; Fayetteville, NC -4 years; Greensboro, NC since 1997

Full management responsibility of store, sales, inventory control and training other managers in their stores Travel to other stores for inventory. Additionally responsible for recruiting hiring, training, payroll Average seven employees in any store, with a total of I00+employees overthe years

Accountable for expense control and customer service Worked as a regional manager on a fill-in basis for I to 6 months, from Winston-Salem to as far as Jacksonville NC.

Achieved sales gains from 15 to 30 percent at each store managed.

Assistant Manager

Trained in operations management in High Point/Eden stores until promoted to Store Manager ofHigh Point store

ADDITIONAL EXPERIENCE:

Lamplighters of 13 Colonies, High Point, NC Accounts Receivable Manager 1/82-9/82

Responsible for billing, invoicing and collections

Hertz Truck Leasing, High Point, NC Rental Manager 10/80-1/82

Responsible for rental of a wide range of vehicles from pickups to tractor trailers Vehicles picked up at our location - also leased to major companies.

NCNB, Greensboro, NC Visa Limit Control Assistant I Collections Specialist 9/79-8/80

FORMAL EDUCATION:

John Wesley College, High Point, NC 1976-1979 Pastoral Ministry Program - GPA: 3.5

High Point Central, High Point, NC - Played in Orchestra (Cello) 1976 Graduate CONTINUING ED: Winning Attitude, Zig Ziglar Seminar, Winston-Salem, NC 1993

- Inventory Control Honors. 1990-2002

-Winner of the 2012 Chromate Sales Achievement Award

-PERSONAL&PROFESSIONALREFERENCES AVAILABLE ON REQUEST -

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