Customer Service Representative
Resume:
Contact
Silverdale, WA, *****
**********@*****.***
Skills
Professional telephone
demeanor
Good listening skills
Recordkeeping strengths
Medical terminology
knowledge
Order fulfillment
Receiving support
Service standard compliance
Account management
Money handling abilities
Shipping procedures
understanding
Complaint resolution
sf
Sondra Fortner
Customer Service Representative
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent Bill Collector brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate them through our systems. Effective at operating within State regulations and WA department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in the CSR industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Diligent brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Work History
Customer Service Representative
Paratransit Services, Bremerton, WA
Maintained customer satisfaction with forward-
thinking strategies focused on addressing
customer needs and resolving concerns.
Answered customer telephone calls promptly to
avoid on-hold wait times.
Collected customer feedback and made process
changes to exceed customer satisfaction goals.
Assisted customers with setting appointments,
special order requests, and arranging
merchandise pick-up.
Communicated with vendors regarding
backorder availability, future inventory and
special orders.
Evaluated account and service histories to
identify trends, using data to mitigate future
issues.
Offered advice and assistance to customers,
paying attention to special needs or wants.
Answered constant flow of customer calls with
minimal wait times.
Responded to customer requests for products,
services and company information.
Consulted with outside parties to resolve
discrepancies and create effective solutions.
2021-05 -
Current
Bill Collector
Herbert P. Sears, Bakersfield, CA
Used scripted conversation prompts to convey
current account information and obtain
payments.
Worked in call center environment handling
manual and automatically dialed outbound calls.
Notified co-signers of delinquent accounts to
assist in collecting payments.
Maintained high volume of calls and met
2011-02 -
2013-10
demands of busy and productive group.
Monitored accounts for compliance with
established payment plans and flagged
non-compliances.
Set up drafts and processed immediate payments
after conducting thorough research and analysis
of account.
Delivered exceptional customer service on
collection calls and maintained calm and
professional demeanor.
Achieved performance goals on consistent basis.
Used skip tracing and other techniques to locate
debtors.
Advised customers of alternative actions and
strategies for debt repayment and attempted to
avoid adversarial communications.
Worked with customer to create debt repayment
plan based on current financial condition.
Processed debtor payments and updated
accounts to reflect new balance.
Prevented impending loss and increased
profitability by enforcing scheduled collection
campaigns, consistently achieving targeted
recovery rate.
Entered client details and notes into system for
interdepartmental access and review.
Deployed automated system tracking and skip
tracing to locate hard-to-find, re-located
customers.
Located customers with overdue accounts and
solicited payment in compliance with fair debt
collection practices.
Listened to customers and negotiated solutions
that met creditor and debtor needs.
Insurance Customer Service
Representative
Bakersfield Insurance Agency BIA INC, Bakersfield, CA
Answered incoming phone calls to articulate
product value to prospective customers and
2005-12 -
2006-12
support current policyholders.
Maintained current product knowledge to meet
customer needs and increase sales.
Encouraged policyholders to submit referrals to
increase client base.
Responded to customer requests for products,
services and company information.
Verified and updated customer contact details in
Software to build and maintain accurate
customer database.
Directed incoming calls to internal personnel and
departments, routing to best-qualified
department.
Delivered exceptional customer service to every
customer by leveraging extensive knowledge of
products and services and creating welcoming,
positive experiences.
Maintained up-to-date knowledge of product
and service changes.
Processed Number invoices each Timeframe and
mailed documentation to clients.
Provided ongoing guest service.
Sought ways to improve processes and services
provided.
Recommended products to customers,
thoroughly explaining details.
Effectively communicated with customers about
account changes, new Type products or services
and potential Type upgrades.
Communicated professionally with colleagues,
freelancers and clients.
Promised best prices for Type customer services
and maintained accuracy when determining
quotes.
Collaborated with staff members to enhance
customer service experience and exceed team
goals through effective client satisfaction rates. Assessed caller accounts to determine Type
benefits, identify service needs and resolve issues.
+ Edit or add your own
Resolved Type issues over phone with Number
customers daily.
Followed up with customers about resolved issues
and completed Action and Action to maintain
high standards of customer service.
Maintained clean and orderly checkout areas by
mopping floors, emptying trash cans and wiping
down surfaces.
Responded to customer requests, offering
excellent support and tailored recommendations
to address needs.
Exhibited high energy and professionalism when
dealing with clients and staff.
Education
None: None
North High School - Bakersfield, CA
1998-08 -
2001-09
GED: Mathematics
Bakersfield Adult Schools - Bakersfield, CA
2005-10 -
2006-04
Associate Of General Studies: Geological
And Earth Sciences
Bakersfield College - Bakersfield, CA
2010-08 -
2011-02
Additional Information
I know my work history is crazy. I've Ben a stay at home mom for the last 8 years and many years
before that. So I do not have a lot of years in
experience. However that makes it easier to train me I've heard. I'm easily trainable. I give it my best. I would very much love an opportunity to work for
from home. Due to all my kids appointments and
getting them to and from school. I don't have a lot of experience but I have Ben told at every job I was great at what I was doing. Im looking for both the option to work both if possible part time and full time.
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