Customer service/ security

* * * * * A V E R L Y D R S E # *, A L B A N Y O R E G O N 9 7 3 2 2 –

( 541) 3 6 8 - 0 2 43 –

E - M A I L : l o r i k r e s t i a n @ h o t m a i l . c o m LORRAINE KRESTIAN

OBJECTIVE

To gain personal growth and learn knowledge of an exciting career where I will be able to grow, promote and secure my future.

SUMMARY OF QUALIFICATIONS

California BSIS Guard Card #G1723352 expires 5-31-2023.

Experienced prison, parolee and other security issues. Strong Observation skills. Maintain high degree of confidentiality,

Excellent Communication Skills. Quality customer service. Able to work in a team environment. Able to accept change. Willing to learn. Flexible schedule; Great multi-task skills.

Proficient use computers, Word, Excel, Windows and others. WORK EXPERIENCE

10-2014 – 3-26-2020 SECURITY SAN Francisco GIANTS

Security, crowd control, monitor credentials, ticket taker, customer services, policy enforcement, follow rule, assist fans, observe, write reports, interact with all attendees at SF Giants home games (part time/seasonal) 1/ 2012-Present SECURITY STAFF - MOMENTUM SECURITY, INC., various locations. East Bay. Flex position, recently worked at Barnes & Noble Booksellers as Loss Prevention Officer. 08/11 – 2013 SECURITY STAFF - CONTEMPORARY SERVICES CORPORATION, Candlestick/49er’s, SF Ca Security, crowd control, monitor credentials, ticket taker, customer services, policy enforcement, follow rules, Venues: include 49’ers home games, Rip Curl, Ocean Beach, International Motorcycle Show and Gem Show San Mateo, Masonic Center SF, Marin Center, San Rafael, Fox Theater Redwood City and others 8/11 to 3/7/12 SECURITY STAFF –various security gig jobs,, Moscone Center/Event, SF Security, crowd control, customer services, monitors, enforce, follow rules. 2008 - 2010 CUSTOMER SERVICE - MARIN BOWL, San Rafael, Ca Part-time Cashier / Front desk service, waitress / bartender when needed. 2001 - 2006 INSTRUCTOR - Drake Community Education, San Anselmo, Ca Independent Contractor/ Instructor - Prepared my class lessons for MicroSoft Office, PC basis, Web design, HTML. 2000 - 2003 INSTRUCTOR - Bay Area Computer Training San Rafael, Ca Intern for school while preparing for a Trainer. Instructed prepared lessons and curriculum. 1992 - 1998 OFFICE TECHNICIAN - Dept Corrections – San Quentin State Prison, Ca Secretary to Associate Warden, Unit III - Condemned Row. Marin County Clerk - Marriage license/witness. Supervised inmate work crews, all record and documentation of legal and security issues. Computer proficient. 1989 - 1992 OFFICE ASSISTANT – Dept Corrections – Santa Rosa Parole Units, Ca Performed general receptionist, varied office duties, prepared parolee files and records. Computer proficient. An operator of the pilot project “Parolee Tracking System” introduced to keep parolee movement, histories, violations, activities and other agent notes via computer. Chosen to instruct Parole staff throughout State Parolee Offices.

[Project is still used today].

1988 – 1989 OFFICE ASSISTANT – Dept Corrections Region II, San Francisco, Ca General File Room duties, prepared weekly Board of Prison Terms calendar for reviews, revocations and release of Parolees for Region II. Respond to inquires and research parolee through files, NCIS and other resources. REFERENCES

Melissa Glasson, Security Guard at Candlestick / co-worker 650-***-**** LORRAINE KRESTIAN

LICENSE - SECURITY GUARD

Security Guard Card License #G1723352

Expires 5-31-2023

Issued by:

State of California Department of Consumer Affairs Bureau of Security and Investigative Services

CERTIFICATE

Power to Arrest and Weapons of Mass Destruction / Terrorism Awareness dated 4-12-2011

Issued by:

The Loss Prevention Group, Oakland, CA

CERTIFICATE

CPR, AED and FIRST AID (111.1)

dated 4-13-2011

Issued by:

The Loss Prevention Group, Oakland, CA

CERTIFICATE OF AUTHORIZATION FOR SERVICES

Instructor of Internet and Computer Software Programs

# EROO – 4N8VDC2000 expired 11-21-2003

Issued by:

State of California Department of Consumer Affairs Bureau for Private Postsecondary and Vocational Education CERTIFICATE

Sexual Harassment Prevention Training

dated 5-23-1996

Issued by:

State of California, Department of Corrections, San Quentin State Prison CERTIFICATE OF RECOGNITION

Infant, Child, Adult CPR & First Aid

dated 4-13-2011

Issued by:

The Loss Prevention Group, Oakland, CA

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