Customer service

Raiana Miller

Looking for remote work

Louisville, KY 40216

***********@*****.***

1. Hard-working

2. Detail oriented

3. Professional

4. Adaptable

5. Self starter

Authorized to work in the US for any employer

Work Experience

Leasing Agent/Assistant Manager

Winterwood, Inc - Louisville, KY

September 2019 to January 2021

Responsible for handling rent payments from residents and entered the data into the appropriate databases.

Performed basic daily office tasks, including but not limited to checking and sorting the office mail, completed housing assistance paperwork for qualifying tenants. Completed and scheduled outgoing calls to residents and contractors for various services. I assumed management roles while the manager was away or inactive. Maintained the appearance and safety of the buildings and codes and made or arranged for necessary corrections. Created and maintained files, flyers and documents that dealt with events, inspections and recertifications. Showed vacant units to prospects, set appointments for viewing and insured the maintenance staff completed tasks necessary before leasing each unit. Independent cellphone Contractor

Q Link Wireless - Louisville, KY

August 2018 to December 2018

This was a temporary independent cellphone service company. Assigned sim cards to customers who qualified for free cellphone service based on their government assistance.

Collected personal information for each prospective customer and entered it into a database that determined eligibility. Setup and activated each smart phone that qualified. Graphic Designer/Buyer

"NOT IMpressed" llc - Louisville, KY

May 2018 to September 2018

This was a temporary contract for a startup local clothing brand. Responsible for designing graphic illustrations using computer software and creative software tools. These designs and logo were used for apparel, pet wares, home goods and canvased artwork. Handled pricing, purchasing and marketing the start-up brand on different social media and manufacturing platforms.

Customer Service Representative

AutoZone - Louisville, KY

August 2017 to August 2018

Responsible for performing various auto tests including but not limited to battery and odb2 tests on vehicles.

POS system for cash and credit transactions was maintained and used for daily operations . Answered multi-line telephones, answered various auto questions, sold and delivered auto parts for commercial and standard customers.

Performed data entry for orders and incoming shipments. Kept records of customer complaints and product inquiries. Package Handler/Sorter

FedEx Ground - Louisville, KY

March 2017 to June 2017

Responsible for loading large tractor trailer trucks with various sized and weighted parcels. The position was very fast paced and required extremely heavy lifting. packages slid down a chute at a high rated speed and I sorted according to final shipping location. Customer service /Telephone Sales Representative

Metro PCS T-Mobile - Louisville, KY

June 2015 to February 2017

I was responsible for opening and closing the store, managing new hires and provided training. Sold and repaired cellular devices, adjusted plans and provided accessories according to the customer's budget and lifestyle.

I operated a cash drawer and a POS system for credit transactions. I also entered data into the system to correlate with multiple lines on accounts that were active or inactive. Marketing director, Office assistant

Harambee preschool Academy - Louisville, KY

February 2010 to August 2014

Responsible for performing basic office tasks inside as well as outside of the office. Created spreadsheets, banners, flyers, promotional pamphlets, and enrollment forms. Arranged marketing materials to increase the facilities enrollment. Created organized filing system to accurately keep the payments and enrollment files. Visted various neighborhoods and local facilities that have high traffic to attract prospective clients. Arranged educational field trips and special local guests for the academy children monthly. Handled behavior treatment plans and provided daily reports on activities to the parents and staff. In addition I provided daily nutritional meals, educational materials, Spanish lessons and basic care to children 6 months to 12 years of age.

Customer Service Representative

XM Sirius Radio - Louisville, KY

November 2007 to May 2009

I was responsible for inbound as well as outbound calls relating to product services and upgrades. I was also responsible for collecting payments for new customers after enrollment.

• Provided assistance to clients

• Answered phone and assisted customers with changes

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

Human Resources Assistant

American Printing House For The Blind - Louisville, KY June 2007 to November 2007

This was a temporary job position within the human resources department. I performed basic office tasks using common office machinery. I assisted two specific employees in their daily tasks as well as office duties.

I was responsible for answering incoming calls about APHA products and services. Sending out correspondence requests and emailing employees about H.R changes. I handled in house OSHA policy and chemical handbooks/data sheets and ensured each department received the appropriate manuals according to their job. I was responsible for assigning and maintaining employee parking locations and passes. I set up informational tours, I arranged conference rooms for employee hosted events and ordered lunch for those events.

Education

Some college in Communications

Murray State University - Murray, KY

High school diploma or GED

Skills

• Property Leasing (3 years)

• Administrative Assistant (10+ years)

• Marketing (10+ years)

• Office Management (10+ years)

• Administrative Experience (10+ years)

• Organizational Skills (10+ years)

• Event Planning (10+ years)

• Multi-line Phone Systems (10+ years)

• Payroll (5 years)

• Research (10+ years)

• Pricing (10+ years)

• Conflict Management (10+ years)

• Social Media Management (5 years)

• Microsoft Powerpoint (10+ years)

• Human Resources (10+ years)

• Communication skills (10+ years)

• Customer service (10+ years)

• Typing (10+ years)

• Analytical skills (10+ years)

• Tutoring (10+ years)

• Computer skills (10+ years)

• Time management (10+ years)

• Presentation skills (10+ years)

• Employee relations (10+ years)

• Microsoft Excel (10+ years)

• Microsoft Word (10+ years)

• English (10+ years)

• Quality Assurance (10+ years)

• Microsoft Access (10+ years)

• Microsoft Office (10+ years)

• Windows (10+ years)

• Hospitality (10+ years)

• Customer support (10+ years)

• Inside sales (10+ years)

• Data entry (10+ years)

• Social media marketing (5 years)

• Adaptable (10+ years)

• Personal Assistant Experience (10+ years)

• Time management (10+ years)

• Organizational skills (10+ years)

• Graphic design (10+ years)

• Communication skills (10+ years)

• Computer literacy (10+ years)

• Problem resolution (10+ years)

• Product design (5 years)

• Sales (10+ years)

• Digital art (5 years)

• Microsoft Outlook (10+ years)

• Telemarketing (10+ years)

• Negotiation (10+ years)

• Databases (10+ years)

• Property Management (2 years)

• Purchasing (10+ years)

• Filing (10+ years)

Languages

• English - Expert

• Spanish - Intermediate

• Spanish reading - Intermediate

Awards

"Who's Who" Award High school

August 1997

"Who's Who" award recognizes upperclassmen who combine a strong academic background with leadership skills evidenced in extracurricular involvement in campus and community activities. Additional Information

I am a single mother to a middle school student. I have worked many temporary job positions to provide for my daughter.

Any gaps in my work history come from taking time out for family, being a care giver and enrolling into college.

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