Rhonda king

Saint John, NB E*k*s*

adr8nx@r.postjobfree.com

+1-506-***-****

Work Experience

Customer Service Representative

Nordia - Saint John, NB

May 2019 to July 2020

i worked full time taking calls on behalf of bell alliant had to help customers understand their charges for their services i also helped new customers with receiving bell services i had to schedule dates for customers services to be hooked up i helped customers trouble shoot their problems they were having with their services i also accepted credit card and banking information on behalf of the customers to pay their accounts on behalf of bell alliant i worked 40 plus per week i worked in a fast paced environment under min supervision

Customer Service

Sitel - Saint John, NB

April 2015 to January 2019

Customers called in from United States needing to make payments order services canc3l service make changes to their accounts for home internet TV and phone then company closed down Customer Service

NCO - Saint John, NB

January 2007 to February 2015

Called customers on behalf of bank of America and BMO with ADD life insurance did quite well there as well then the company closed

Education

Grade 12

KVHS

Skills

• Call Center (10+ years)

• Customer Care (10+ years)

• Customer Service (10+ years)

• Customer Support (10+ years)

• Sales (10+ years)

• Cold Calling (7 years)

• Upselling (10+ years)

• Live Chat

• Computer Operation

• Order Entry

• Typing

• Phone Etiquette

• Technical Support

• Data Entry

• Communication Skills

• Computer Skills

• Telemarketing

• English

Additional Information

I am good at what I do i take pride in my work i have lots of patients not afraid to learn new things ...I put 100 % plus into my job

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