Knowledge Manager Project Coordinator

Bruce L. Ringler II

*****.*********@*******.***

Cell 301-***-****

Seeking IT Position or Related Discipline

IT Manager, IT Team Lead, LAA / SCIF Services Manager, IT Project Coordinator, IT Task Manager

Site Reliability Administrator, Network/Systems Administrator or Engineer, Server Manager

Lead Technical Knowledge Manager, Configuration Manager, Service Desk Manager, Operations Mgr

Certifications

Microsoft MCPS - Certified Product Specialist, MCP + Internet, MCSE and MCSA

COMPAQ Accredited Compaq Technician (Compaq ACT), GENESYS Certified Genesys Engineer (CGE)

DoD 8140/8570.01-M - CompTIA Security+ 501 (Passed 10-12-2018, Expires 10-12-2021)

DoD 8140/8570.01-M - CompTIA Security+ 601 (Passed 04-24-2021, Expires 10-12-2024)

Education

University of Maryland, BA Economics, Minor Computer Science and Math (May 1987)

Special Clearances

Possess Top Secret / SCI Clearance

Completed Special Background Investigation (12/05/2016) and Polygraph (06/08/2016)

Salary and Benefits

Salary negotiable

Require Medical, Dental, Vision, Prescription and Life Insurance options

Computer Experience

Operating Systems

Microsoft Server 2012 R2, 2016, 2019 (Standard, Data Center and SHB). Small networks with WINS, DHCP, RAS, DNS, GPO, Live Comm, IIS, Failover, DFS/DFS-Replication, Basic support for Cloud Services, Office 365, Azure, Intune, SharePoint 2010 / 2019, Lync 2010, WSUS and SCOM/SCCM, SCSM, DPM, Team Server, Certificate Services (PKI), Active Directory and Basic Powershell Scripts. Atlassian Suites Administration, Basic Administration Microsoft Hyper-V and VMware ESXi, Virtual Center, vSphere Client and Update manager. Microsoft Windows 10 1909 SHB (Secure Host Baseline).

Infrastructure, Cyber Security, I.T. Compliance, Security Governance and Monitoring

Vulnerability detection and assessment, intelligence and investigation, POA&M, vulnerability management processes, vulnerability assessment, monitoring compliance status and investigating security incidents, Information Assurance, Business Impact Analysts, Disaster Recovery, Assessment and Information, Business Continuity Planning, System Security Planning and Compliance Assurance. Various tools including Redmine, NNMi, Splunk, MarkVision, SiteScope and Riverbed.

Supporting ISSM/ISSO/MSSP/SSP for DCID 6/3, NISPOM Chapter 8, FIPS 800-53, and DOD 8570.01-M, FISMA guidelines, USGCB and FDCC, NIST special publications (SP) 800-18, 800-30, 800-37, 800-39, 800-53, 800-53A and 800-60. Support Assessment and Accreditation (A&A) and perform all continuous monitoring functions and maintain Systems Authorization to Operate (IATT/ATO). Security Governance, Risk Analysis, Business Continuity Planning, Disaster Recovery, Info Assurance Vulnerability Alerts (IAVA).

Server and Storage

NAS, SAN, DELL, Compellent, HP, EMC, (CLARiiON, Symmetrix, Celerra, Centera, Avamar, NS-480, Networker, ADT, NDMP), NetApp, Brocade SAN Backbones and switches, E-Discovery Technologies, EnCase, Backup and Recovery.

Professional Experience

ManTech International – End User Device Engineering Lead and Manager July 2021 to Present

New technology product development engineering

Basis of Estimate (BOE), Bill of Material (BOM), Rough Order of Magnitude (ROM), Proposal Work

Directly support customer and technology users by being a central interface between the customer and contractor. Customer service skills, prioritize and handle multiple priorities simultaneously

Participate in customer meetings as needed for systems discussion and provide feedback to manager and other members on process change suggestions

Provide both internal and external detailed and highly technical briefing to both Customer and Executive leadership

Provide End User Enterprise Management engineering expertise to analyze hardware systems, hardware design, architecture, network design and configuration management with managed services

Procures and performs acceptance testing on equipment

Prepares specifications for hardware by analyzing documented and derived system requirements

Conduct site surveys. Prepares Configures (and documents configuration of) computers, networking devices, and various peripheral equipment

Prepare site installations and test reports to ensure customer receives consistent exceptional service, ensure that problems have been properly identified and solutions will satisfy the user's requirements

Experience documenting end user requirements and leave behind material creation

Expertise providing strong written and verbal communication

Experience with customer ticketing systems such as Remedy or ServiceNow that problems have been properly identified, documented

Resolve and provide solutions that satisfy the user's requirements and established best practices have been warehoused for future reference. ServiceNow experienced

Train users, and administration of best practices for the technology we support. Maintain hardware and software documentation, and instructing users in the installation of new software on their workstations

General Dynamics Mission Systems – Senior System Administrator (Team Lead) July 2019 to July 2021

Tier 1, 2 and 3 support for corporate and customer IT environments

Team Lead for Multi-Site customer environment

Participate in all phases of IT projects including resource planning, deployment and budgeting

Initiate and execute mid- and long-term improvement and refresh projects

Attend customer and in-house project kick-off and provide deployment and maintenance plans

Work with Program Managers and Engineering Leads to meet Business Needs

Customer Support Implementing NIST 800-53 Rev. 4 and NIST 800-171

Manage and Coordinate upgrade projects for LAA, SCIF and Workforce Productivity

ManTech International – End User Engineer / End User Framework Lead August 2018 to July 2019

CONOPS, CDRL, COOP, SLA, STO, SOP, PUG, SSP.

Management and hands-on installation.

Compatibility Management and Security for Hardware and Software.

Special projects technical lead for hardware.

•Synchronizing technology plans with Gov’t and other service providers.

• Determine the service architecture, design, technology to be employed.

•Explore and test new or emerging technologies to improve IT services to accomplish technical refresh, modernization, integration, and technology insertion.

•Ensure new technology meets all associated SLAs, TAA and 508 compliances; complies with the NES Baseline, obtains NES waivers when required, or adds new solution to the baseline.

•Develop and present to the PM the business case for new technology/tools.

•Develop plan for how a new service/tool (Technical Refresh, Telephony Modernization, Technology Insertion and Adoption plans) or service/tool change will be implemented.

•Demonstrate operational readiness of the service/tool or service/tool change to the SDL who has final authority when to implement the recommended new service/tool or service/tool change.

•Determine training requirements imposed by the new service/tool or service/tool change and works with the PMO Training Lead to establish a training program.

•Works with RSDL and Global Operations Center to implement new service/tools.

•Provide life cycle support, develop end user experience solutions.

•Provide Tier 3 Operations and service delivery support as needed.

•As part of problem management, performs engineering necessary to design, test for corrective actions that require changes to the IT solution.

•Provides technical insight, recommendations, or technical solutions for service projects and STOs as required.

•Continuous Service Improvement: analyzes break/fix ticket data and service/tool performance.

•ServiceNow SNOW development.

AT&T - Systems Administrator June 2018 to August 2018

Hired to restructure development network.

Responsible for hiring support staff at different levels.

Development, Planning and Implementation of changes in processes and procedures.

CACI - Technical Project Manager – Computing, Print and Hardware Refresh Lead January 2018 to June 2018

(Technical Proposal Team)

CONOPS, CDRL, COOP, SLA, STO, SOP, PUG, SSP.

Management and hands-on installation.

Compatibility Management and Security for Hardware and Software.

Special projects technical lead for hardware.

•Synchronizing technology plans with Gov’t and other service providers.

• Determine the service architecture, design, technology to be employed.

•Explore and test new or emerging technologies to improve IT services to accomplish technical refresh, modernization, integration, and technology insertion.

•Ensure new technology meets all associated SLAs, TAA and 508 compliances; complies with the NES Baseline, obtains NES waivers when required, or adds new solution to the baseline.

•Develop and present to the PM the business case for new technology/tools.

•Develop plan for how a new service/tool (Technical Refresh, Telephony Modernization, Technology Insertion and Adoption plans) or service/tool change will be implemented.

•Demonstrate operational readiness of the service/tool or service/tool change to the SDL who has final authority when to implement the recommended new service/tool or service/tool change.

•Determine training requirements imposed by the new service/tool or service/tool change and works with the PMO Training Lead to establish a training program.

•Works with RSDL and Global Operations Center to implement new service/tools.

•Provide life cycle support, develop end user experience solutions.

•Provide Tier 3 Operations and service delivery support as needed.

•As part of problem management, performs engineering necessary to design, test for corrective actions that require changes to the IT solution.

•Provides technical insight, recommendations, or technical solutions for service projects and STOs as required.

•Continuous Service Improvement: analyzes break/fix ticket data and service/tool performance.

•ServiceNow SNOW development.

ManTech International – Systems Administrator, Sr November 2017 to January 2018

Help Desk support for Tier 1, Tier 2 and Tier support.

Supporting ISSO with vulnerability reporting.

General Dynamics Mission Systems – Sr Adv Sys Admin Spec 1 April 2012 to November 2017

Provide critical Site Support for Unclass and LAA operations with analyzing, designing, implementing and maintaining computer systems to support customer request.

Support operational staff performing multiple tasks to produce timely, accurate, and production systems, in the area Server/Database Administration, Network Administration, Documentation, Requirements, and Procedures management.

Oversee assigned contractors serving as primary point of contact on task orders between contractor staff and the federal client Task Monitors.

Managed virtualization environment with Microsoft Hyper-V and VMware ESXi, Virtual Center, vSphere Client and Update manager.

Hands-on supervision and oversight of the information technology department including servers, storage, networking, policies, end user specific support for hardware, remote access, mobile devices, operating systems and applications, federal security requirements, and network connectivity for customers.

Coordination, including hands-on configuration, upgrades and maintenance of all network, storage and application systems.

Recommendation and planning of the information technology budget, roadmap and plan. Plan, participate, coordinate and oversee multiple IT projects, often simultaneously.

Develop and communicate policies and procedures of the information technology department to technical and non-technical members of site including SSP, PUG, GUG and DISA STIG implementations.

Focus on security of the information technology department including all network systems and remote connectivity.

Provide immediate onsite, remote and telephone support to minimize system down-time and enable maximum productivity, both during and outside of business hours.

All supporting DCID 6/3, NISPOM Chapter 8, FIPS 800-53, and DOD 8570.01-M ISSM/ISSO/MSSP/SSP.

CSC – Sr Adv Sys Admin Spec 1 October 2005 to April 2012

Reviewed and implemented infrastructure and cyber security policies for customer, developing technical documents and SSP guidance.

After improving and supporting customer and government networks, offered position with customer.

(See above General Dynamics Mission Systems).

NORTEL P.E.C. - Team Lead / Network Support Engineer August 2005 to October 2005

Team lead for customer Classified site providing Microsoft Exchange Messaging and Windows 2000/NT operational maintenance, support, and engineering.

Duties include solving operational problems, monitoring the system for status and performance, optimizing the current system, and engineering updates and new solutions to advance functionality.

Develop guidelines and functions for staff including CMMI procedures, technical direction, CONOPS (Concept Operations), business plans, project management, and documentation control.

1 Source Consulting, Inc. - Network Administrator June 2005 to August 2005

In-house position supporting DOE contract as Network Administrator, installing corporate network across three sites with Routers, Firewalls, VPN, and Microsoft Exchange 2003.

Opening new site with 1 Source network and DOE customer network.

CSC / DynCorp, Inc. Principle Network Engineer July 2001 to June 2005

In-house position that manages DynCorp / CSC corporate network and DOE Federal customer network, position functions as a site management position in Maryland.

Duties include operations with help desk support staff and management of corporate network and DOE network.

Responsible for planning and implementing network changes and development including migrations, multiple network configurations, Cisco, Security Policies and Vulnerabilities, EMC Clariion IP4700 and Celerra NAS environment and end-user management, member of corporate server security team for Viruses and Web Sites.

Environment is mixed and involves managing two separate networks with Security, SQL, IIS Web, Exchange / Outlook and Lotus Domino / Notes email systems, BrightStor and Veritas, EMC SAN and attached storage, Symantec, Novell Servers and Clients, Cisco Layer-2 and 3 Switching, Windows 2000/2003/AD, XP, .NET, SuSE, Sun Solaris and RedHat.

Guru, Inc., Network Engineer February 2001 to June 2001

Installation and Administration of Windows 2000 Networking including; Active Directory, SQL Administration, Citrix, Cisco Routers and Switches, Windows 2000 Servers, Workstations and Exchange for clients in Maryland, Virginia and Washington, DC area.

Aspen Systems Corp, Sr. LAN Administrator March 1999 to February 2001

Responsible for domain controllers, remote sites, planning and installation of new sites, RAS and PPTP, DNS, WINS, DHCP, Novell and NT integration.

Level III support to help desk and Jr. LAN administrators.

Installation and application of IIS4 Web Hosting.

Software management including automated McAfee VirusScan for client desktops via in-house FTP site to reduce band width, Office 2000 testing and deployment, Novell Directory Services.

Setup and Installation of Exchange, Oracle, SQL Administration, Excalibur and ODBC for servers and client workstations.

Setup and manage remote office networks and remote communication.

HT Medical - Director Information Technology December 1998 to February 1999

Director of technology until company was purchased by Immersion Medical.

SCIENTECH, Inc. - Sr. NT Administrator May 1998 to November 1998

Responsibilities include technical support and management of technical staff, developing and implementing operating procedures for multiple domains in different geographical regions.

Multiple domain PDC and BDC management for server setup, administration, DHCP, RADIUS database dial in, advanced WINS configuring, TRUST and permissions with local and global groups.

Senior help desk technical support for help desk staff, all top level support for tape backups, exchange, VSS Administration, technical proposals, Novell to NT migration and Microsoft BackOffice products.

Direct relationship with Microsoft to ensure flawless systems department.

UNIX and Macintosh configuration and administration.

Installation and configuration of Cisco switches and routers.

Trusted Information Systems - Network Administrator July 1997 to April 1998

Team member of in-house systems engineers supporting technical and sales staff for software development and sales.

Managed technical support for corporate WAN, development labs, and 13 NT 4.0 servers.

Responsibilities include NT 4.0 server and 4.0 workstation; installation, DHCP, WINS, RAS, SMS, IIS, SQL, TCP/IP, WWW, GSNW, Browsing, Dfs, Exchange servers, SMTP.

Developed policies and implemented technical procedures for Novell 3.12, 95 workstations, Office 97, Basic UNIX Administration with HP-UX, BSD UNIX, Solaris UNIX, firewall servers, remote communications, Cisco 2500 routers, T1, and ISDN lines.

COMPRINT - Data Processing Manager September 1996 to June 1997

Responsible for Macintosh, UNIX, Novell and Microsoft networks between COMPRINT printing and parent company The Washington Post / Gazette Newspapers.

KSK Communications - Manager, Information Systems June 1995 to Sept 1996

Management for Ad Agency MIS functions and communications.

Responsibilities included Novell 3.12 and 4.1 server, SCO UNIX accounting system, Microsoft 3.51 server, Macintosh system 7.5 workstations and WINDOWS 3.1 and 95 workstations.

Developed Internet access, upgraded TCP/IP, worked with WEB developers and ISP.

Principle Health Care - LAN Support Analysts March 1995 to June 1995

Managed Novell and HP-UX systems for clients

Contact this candidate