Case Manager Service Delivery

RESUME

NAME:

SHIRLEY HALL

PROGRAM ROLE:

LEAD CASE MANAGER

CONTACT

INFORMATION:

MOBILE: 972-***-****

EMAIL: ************@*******.***

CAREER SUMMARY:

•Over 18 years of project management and project development experience

•Executive Directorship experience non-profit service provider organization

•Expertise in project design, site selections, strategic planning, constructability, and closeout

•Experience in development and execution of strategic account plans and business development activities

•Operational experience in developing business and processes.

SPECIALIZED TRAINING AND CERTIFICATIONS:

•Bachelor of Arts Business Administration & Psychology

•SSVF University Certificate

SUMMARY/SIMILAR EXPERIENCE TO THE PROGRAM ROLE:

•Worked with Texas Workforce Dallas as a program trainer and worked with programs such as: WIA, SNAP, TANF

•Worked with Dallas Urban League as a Lead Case Manager helping displaced families

•Youth Manager for Texas Workforce Arlington

•Program Manager for Veteran Services working for Dallas Urban League-SSVF.

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EMPLOYMENT HISTORY:

Dallas Urban League 2010-2015

Program Director, Veteran Services - SSVF *********@*****.***

•Day-to-day programmatic operation of the program

•Implementation of program and organizational policy.

Ensured the appropriate recruitment, hiring, and training for all service personnel.

•Provided staff development and team building.

•Provided case management supervision to program staff to ensure practice and adherence to program and Policies and Procedures.

•Ensured contractual compliance with program goals and objectives.\

•Established standards and procedures for all case-related activity.

•Developed skills building, group work and casework.

•Managing utilization of SSVF Grants AWARDS for Dallas & Collin County site personnel through case review, running of reports on a scheduled and periodic basis.

Overseeing qualitative and quantitative reporting systems to assess effectiveness of service delivery

Identify gaps in service not otherwise covered by pre-existing policies and AWARDS/ budgets reports.

Texas Workforce Arlington 2009-2010

Youth Manager

Day to day operation for youth program in 14 counties

Work with executive leadership and board of directors

design a cohesive and comprehensive youth development program for youth ages 14 through eighteen utilized the resources of Dallas Urban League and the technology learning center

Develop and implement planning and project management processes to ensure the effective coordination and integration of the programs and resources of the learning center

Provide support to executive leadership and staff in the areas of

planning, management, program execution and communications

Provide the technology learning center director and other program staff with resources and day-to-day supervisory support necessary for them to effectively implement learning programs

Collaborate with youth and adult education services management team to ensure the effective coordination of program schedules and related events for youth and families

Manage the development and maintenance of the learning center: hardware and software purchases, installation and support, instructional materials, physical plant

Overseeing budget and funds development for educational programs and youth programs

Maintained relationships among local schools, universities, businesses and other community youth and education programs to enhance the development of the learning center

Dallas Urban League

Lead Case Manager, Katrina Evacuees

Case Management of Katrina Disaster displace

Creating services plans

Training all case managers program guidelines and procedures

Housing placement

Daily Documentation

Collaboration with FEMA

Texas Workforce Dallas

Program Trainer

Provided and created training material based on program

Classroom training set-up and scheduling

Testing/ training of all new tenured staff

Contact this candidate