Scrum Master Medical Billing

Ragini Kumar

Phone: 205-***-****

Email: *************@*****.***

Professional Summary

Over 9 years of IT experience primarily in Project/Program Management, Process & Quality Assurance, Back Office operations & Product Training in telecommunication and Car rentals company. Certified and Trained Scrum Master and capable of delivering projects on time and on budget by effectively collaborating, facilitating, leading and coaching Scrum teams and organizations.

Education and Certification

Bachelor’s Degree –Delhi University, India

Certified Scrum Master (CSM)

Certified Project Management Program (PMP)

Certified Product Owner (CSPO)

Certified Expert in Agile with Atlassian Jira

Skills

Project management as Scrum Master 4 years

Agile Frameworks-SaFe, Scrum, Kanban.

Strong understanding on good Software Development Life Cycle (SDLC).

Posses excellent judgment, timely and high quality decision-making skills and strong escalation management skills

Strong analytical, planning, and organizational skills with an ability to manage competing demands. Ability to write SQL queries, Strong understanding of Webservices.

Highly organized with the ability to multitask.

Ability to set clear performance standards, and hold team members accountable, while keeping team engaged and on task.

MS Excel, Powerpoint, Visio, Lucidchart, User Stories, ATDD, TDD.

Work Experience

Scrum Master/Project Manager– Charter Communications Nov 2018– Current

Role – Scrum Master II

Responsibilities

Facilitate scrum team meetings/scrum ceremonies including daily standups, sprint planning, sprint reviews, sprint retrospective, technical review session, sprint/team backlog grooming.

Utilized Agile scrum practices to help the Team to increase their velocity within the first year of adoption by 60%.

Organized and improved agile practices and values which increased the productivity and overall Team satisfaction by an average of 8%.

Recommend improvements and assist in changes to best practice.

Coordinate with other teams and participate in the scrum of scrum (SOS) meeting with Program/Release Train Engineer (RTE).

Assist with internal and external communication, improving transparency, and radiating information.

Coach and Mentoring the team to achieve in areas including quality, predictability, flow, and velocity.

Share weekly/ Sprint status updates to management.

Facilitate planning activities- change scheduling, stakeholder signoff, testing and validation and post deployment to Prod.

Strong time management and coordination skills, and ability to adjust to change to seamlessly execute and meet Sprint goals.

Support the product owner, especially with respect to grooming and maintaining the healthy product backlog and facilitate a healthy intra-team dynamics with respect to priorities and scope.

Proactively monitor project health and quality, provide input to RTE and Management.

Participate in SOS and ART meetings, Intake meetings to make sure we are aligned with other Teams to achieve the organization goal.

Strong written and verbal communication skills with the ability to interact with all levels of the organization.

Continuously working towards build a sense of trust and rapport that creates a comfortable & effective workplace for the Team.

Strong analytical, planning, and organizational skills with an ability to manage competing demands. Ability to write SQL queries, strong understanding on Webservices.

Having Technical background help me to add value in Team by troubleshooting issues at initial stage itself before bring it to the Team’s attention.

Worked with 2 cross-functional teams.

Attended all scrum ceremonies i.e. ‘Sprint planning, Daily stand up, Sprint review, sprint retrospective.

Worked closely with Team during the PI Planning to identify the Risk, dependencies and amount of work Team would commit.

• Facilitate the Defect Triage Meetings on Program Level.

• Facilitate PI planning readiness; Vision, backlogs and facilities

• Showcase the shippable product at the End of the sprint to the stake holders and management on behalf of

Team

Expertise in API Testing i.e REST services, SOAP Services and SWAGGER.

Expert in query the SQL Developer, SQL Server Database, MONGO DB for verify the Facts and Perform End to End Testing.

Hands on Splunk to fetch the activity logs for the transactions during troubleshoot the issues.

Contribute in Production Issues Troubleshoot.

Apex System– AS400 Decomission - May 2018 till Oct 2018

Role – Senior Quality Analyst

I prepared and managed testing scenarios to validate the Oracle Database Tables populates with correct Data and same flowing on EDGE tool.

Responsibilities

Performed Validation on internal Tool and verify the same details with New Oracle DB Tables.

Worked in Agile environment and followed the scrum practices and principles.

Discuss Risks with team periodically and record mitigation plans

Involved in Sprint Planning, Sprint Execution and Retrospective (Typical Sprint: 2weeks).

Active team player in Sprint planning and handled Test Planning.

Partially Played Business analyst role as well for a while and used to gather the Business requirement

Worked as a Data Analyst where everyday 2 Files generated (almost 500,000 Fleet data )and getting transferred to Enterprise holding and My responsibility was to ensure these 2 files generated the correct data with the established new system by comparing the same 2 files which also generated by As400 system parallelly.

For time being I was responsible to run the Batch Jobs to generate these files and verify that we are able to push the records successfully in the Oracle DB tables.

PALNAR Inc – Quality Analyst - May 2013 till to April 2018

Medical Billing System (MBS) – April 2016 – 2018 April

I prepared project QA plan/schedule for the flight simulation projects along with the Project Manager (PM). Conducted Milestone Review and Quality Reviews

Responsibilities

Generating and sharing the reports to determine Velocity.

Involved in the Requirement gathering and Created Requirement Traceability Matrix(RTM).

Created a base test plan.

The test scripts are loaded to the HP tool and the test results are verified against the requirement.

Co-ordination with the Development team during the testing phases.

Worked with development team to identify root cause of defects.

Implemented regression testing and communicated issues, concerns, and validation results to the Lead QA.

Communicated progress and status of test activities and gaps to management and SQA manager.

Provided technical assistance to team members.

Automated Regression suite execution using QTP.

Actively pursue issue resolution, and communicate project status/issues to business stakeholders and operational management

White Label Merchandising – May 2013- March 2016

As a QA, my role is to write test scripts against the registration and Ticketing process.

Manually testing the functionality, user interfaces and security of various desktop applications.

The testing typically involves Front end (UI).

Automated Regression suite execution using QTP.

Developed test cases, test scenarios and test scripts based on functional specifications.

Tracked defects, which include adding defects, tracking open defects, testing a new build of the application, and analyzed defect data using JIRA.

Created Business Risk Levels to determine test priorities.

Attended standup meetings and weekly Sprint planning meetings.

Conducted Smoke, Integration, system, GUI, regression & Functional testing and interacted with developers to resolve technical issues.

Testing compatibility of software under various Internet Browsers.

Documented test results to discuss in regular meetings for outcomes, resolutions and to enhance testing process

Executed Test Scripts in QTP for Functional and Regression Testing.

Used JIRA for bug tracking.

Performed Back End Testing using SQL queries in SQL Server

Technical Skills

Language:

HTML, Java, SQL, XML, Json

Databases:

Oracle 10g/11g/12c, SQL Server 2000/2005/2008/2010/2012, Mongo DB, MS-Access

Testing Tools:

HP Quality center ( QC), ALM, HP UFT, HP Load Runner, JIRA(Agile Process)

Testing Tools:Mercury Quality Center 6.0 / 7.2 / 8.0 / 9.0, QTP, Rational Tools 2003.06.13.402 (Test Manager, Requisite Pro, Clear Quest).

Other : TOAD, SQL Server

Web Service Tools

SoapUI, Postman, Swagger

Other Tools:

Confluence, Chalk, Miro Board,Lucidboard, Jira Allign, Splunk, Zaphyr, Testrail, SauceLab

MS Office, MS Excel, MS powerpoint, Visio

Operating Systems:

Windows 10, Windows 7, Windows 2010/2008/2003/98/95

Contact this candidate