Receptionist Assistant Customer Service

Jena Husketh

Tyler, TX ***** • 903-***-**** • ****.*******@*****.***

Professional Summary

I am looking for a position in an atmosphere where I will utilize my leadership and excellent customer service skills as well as my ability to multi task and my attention to detail which will allow me to generate a more productive work atmosphere for my colleagues and I. Skills

Building Customer Relationships and

Loyalty

Safety and Cleanliness Standards

Store Policies and Procedures

Excellent Written and Verbal

Communication

Customer Service

Shift Scheduling

Merchandising and Display

Product Recommendations

Staff Supervision

Security Practices

Staff Training

Team Leadership

Locating Merchandise

Inventory and Stocking

Merchandise Receiving and Handling

Persistent and Resilient

Billing and Collections

Visual Displays and Presentations

Accurate Cash Handling

Retail Merchandising

Speech Clarity

Team Cooperation

Positive Customer Engagement

Dressing Room Assistance

Work History

Lead Sales Associate/Cashier, 09/2015 to 08/2019

Stein Mart – Tyler, TX

Trained, coached and mentored new sales associates for maximum performance. Provided exceptional customer service to foster client loyalty and satisfaction. Monitored sales team performance and provided constructive feedback. Utilized loss prevention skills on sales floor as well as registers. Administrative Assistant, 03/2014 to 05/2016

Grace Visiting Nurses – Tyler, TX

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management. Conducted in home visits with potential new clients, performed in home inspections. Instructed newly hired personal care attendants of clients needs while scheduling personal care attendants to individuals.

Payroll entries

Owner/Operator, 02/1994 to 02/2015

Go! Calendars Games & Toys, San Francisco Music Bo – Tyler, TX Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Enhanced operational efficiency and productivity by managing budgets, accounts and costs. Handled store set ups and take downs of seven to twelve stores over five month span. Assistant Administrator, 05/1989 to 02/1994

Tyler Gastroenterology Associates – Tyler, TX

Performed routine clerical tasks by scanning, filing and copying. Arranged conference rooms and facilities to prepare for meetings. Liaison between seven physicians and approximately 100 employees. In charge of account receivables as well as accounts payable. Planned physicians continuing education trips.

Calculated hours and submitted payroll to achieve timely distribution of funds for one hundred person team.

Receptionist Assistant, 01/1984 to 05/1989

State Farm – Tyler, TX

Maintained order and cleanliness of reception area for professional and inviting atmosphere. Managed multi-line telephone system and greeted claimants during office visits. Prepared, collected and distributed outgoing and incoming mail and packages. Greeted numerous visitors, vendors and interview candidates. Quoted auto and fire insurance. Prepared claim statements/paperwork for auto and fire policies.

Education

High School Diploma: 05/1985

Chapel Hill High School - Tyler, TX

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