Customer Service Care Representative
Resume:
Adetunji, Blessing Omoyeni
Address: Ibadan *****************@*****.***
Female Nigerian
PROFILE SUMMARY
A highly organized, resourceful and customer experience professional with extensive experience in delivery customer service. I am skilled in creative problem solving, telemarketing and managing customer lifecycle. Also an excellent communicator who understands the valuable role that consistent negotiation, customer feedback, and follow-up play in enabling long-lasting client relations.
CORE SKILLS/COMPETENCIES
•Proficient in Microsoft Office Suites
•Strong Analytical Skills • • Retail Sales management •
•Retention and Loyalty management •
Customer Relationship Management
Marketing
Project Management
WORK EXPERIENCE
Dream-Works Integrated System April 2021 – Dec 2021
Customer Service Officer (Dream-Works Integrated Systems)
•Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
•Process orders, forms, applications and requests.
•Ensuring customer satisfaction and providing customer support
•Partner with Retention and customer Operations team to drive Repeat purchases of Products
•End to End management of retention activities and Win-back projects in DreamWorks
•Administer weekly close loop feedback from customer satisfaction surveys
•Take ownership of customers issues and follow problems through to resolution
•Improve customer service experience, create engaged customers and facilitate organic growth for the company
Ejigbo Secretariat Nysc station Feb 2020- March 2021
Administrative Secretary
•Provide administrative and clerical support to the executive staff of the organization
•Implementing office procedures, greeting of guests, arranging meetings
•Maintaining office supplies
Lapo Microfinance Bank ( Micro Finance Bank) Oct 2016 – May 2017
Public Relations Officer
•Act as company’s spokesperson and brand evangelist with media relations, sales events, tradeshows and other events as required
•Ensure maximum brand loyalty and stickiness of Company product portfolio across target markets
•Manage social media output, content and related strategies across product portfolio
•Carry out product research and competitive intelligence
•Drive Product Stickiness initiatives
•Partner with sales operations team and service delivery to continue to Optimize loyalty programs based on feedbacks from customers
•Provide customer feedback to management for process improvement and simplification
EDUCATION
The Oke Ogun Polytechnic Saki- Oyo State, Nigeria 2017– 2019
Higher National Diploma, Public Administration
Upper Credit
The Oke Ogun Polytechnic Saki- Oyo State, Nigeria 2014– 2016
National Diploma, Public Administration
Upper Credit
Command Day secondary School 2007- 2013
Secondary school leaving certificate
SKILLS AND OTHER INFORMATION
Good Oral and Communication Skills
Strong Analytical Skills
Attention To Details and Multitasking Skills
Technical skills: Advanced in MS Excel, PowerPoint, Word
Development: Joined in skill acquisition exercise during National youth service Program(NYSC)
Interests: Reading, Travelling, Participating in Social Activities
Languages: English and Yoruba
REFEREES
Available on Request.
Contact this candidate