Adetunji, Blessing Omoyeni

Address: Ibadan adr8mj@r.postjobfree.com

081********

Female Nigerian

PROFILE SUMMARY

A highly organized, resourceful and customer experience professional with extensive experience in delivery customer service. I am skilled in creative problem solving, telemarketing and managing customer lifecycle. Also an excellent communicator who understands the valuable role that consistent negotiation, customer feedback, and follow-up play in enabling long-lasting client relations.

CORE SKILLS/COMPETENCIES

•Proficient in Microsoft Office Suites

•Strong Analytical Skills • • Retail Sales management •

•Retention and Loyalty management •

Customer Relationship Management

Marketing

Project Management

WORK EXPERIENCE

Dream-Works Integrated System April 2021 – Dec 2021

Customer Service Officer (Dream-Works Integrated Systems)

•Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution

•Process orders, forms, applications and requests.

•Ensuring customer satisfaction and providing customer support

•Partner with Retention and customer Operations team to drive Repeat purchases of Products

•End to End management of retention activities and Win-back projects in DreamWorks

•Administer weekly close loop feedback from customer satisfaction surveys

•Take ownership of customers issues and follow problems through to resolution

•Improve customer service experience, create engaged customers and facilitate organic growth for the company

Ejigbo Secretariat Nysc station Feb 2020- March 2021

Administrative Secretary

•Provide administrative and clerical support to the executive staff of the organization

•Implementing office procedures, greeting of guests, arranging meetings

•Maintaining office supplies

Lapo Microfinance Bank ( Micro Finance Bank) Oct 2016 – May 2017

Public Relations Officer

•Act as company’s spokesperson and brand evangelist with media relations, sales events, tradeshows and other events as required

•Ensure maximum brand loyalty and stickiness of Company product portfolio across target markets

•Manage social media output, content and related strategies across product portfolio

•Carry out product research and competitive intelligence

•Drive Product Stickiness initiatives

•Partner with sales operations team and service delivery to continue to Optimize loyalty programs based on feedbacks from customers

•Provide customer feedback to management for process improvement and simplification

EDUCATION

The Oke Ogun Polytechnic Saki- Oyo State, Nigeria 2017– 2019

Higher National Diploma, Public Administration

Upper Credit

The Oke Ogun Polytechnic Saki- Oyo State, Nigeria 2014– 2016

National Diploma, Public Administration

Upper Credit

Command Day secondary School 2007- 2013

Secondary school leaving certificate

SKILLS AND OTHER INFORMATION

Good Oral and Communication Skills

Strong Analytical Skills

Attention To Details and Multitasking Skills

Technical skills: Advanced in MS Excel, PowerPoint, Word

Development: Joined in skill acquisition exercise during National youth service Program(NYSC)

Interests: Reading, Travelling, Participating in Social Activities

Languages: English and Yoruba

REFEREES

Available on Request.

Contact this candidate