Crystal

Stevenson

adr8mc@r.postjobfree.com

440-***-****

Cleveland, OH

Summary I am a communicative customer service professional motivated to maintaining customer service satisfaction and contribute to company success. I have history managing large amounts of inbound calls and sustaining satisfactory relationships with customers paired with outstanding active listening and multitasking abilities. Experience

Hostess and Cashier

Texas Roadhouse • Cleveland, OH

06/2015 - 11/2015

I greeted guests and gathered information to see groups or placed them on waiting list Hostess and Cashier

Big Boys Restaurant • Cleveland, OH

03/2016 - 08/2016

greeted guest and gatherd information to see groups or placed on waiting list Cashier/Customer Service

Burger King • Cleveland, OH

09/2016 - 06/2017

Kept register area and store clean and orderly.

Packed and back products, handled cash cars checks. Address and resolve the customer complaints.

Housekeeping Aide

PBM • Cleveland

02/2018 - 02/2020

inspect each room for cleaning, utilizing checklist to meet company standards Call Center Representative

DialAmerica

09/2021 - 12/2021

taking inbound and outbound calls while providing outstanding service to new and long standing customers

Customer Service Representative

Contact Source Solutions • Cleveland, OH

12/2021 - Present

educating customers on special pricing opportunities and company offerings De-escalating problematic customer concerns while maintaining calm and friendly demeanor Skills

Education

Customer service Microsoft office

Sales Customer care

Communications

Phlebotomy Regent High School / Diploma • Cleveland, OH 07/2019

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