Customer Care Project Manager

Address: Beirut, Lebanon

Mobile: +961-*-******

E-mail: **********@*****.***

Nationality: Lebanese

Birth Date: 28/01/1983

BAHAA HAMWI, CAMS-FCI, CGSS

Proactive leader, passionate, self-motivated and confident, I represent a positive image and a high level of personal and professional integrity. With a 17-year track record of successful performance, I am eager to share my skills in a challenging environment where I can contribute to the growth of the organization. EXPERIENCE

Head of Compliance Department, CSC Group – Larnaca Cyprus [Jan.2019 – Present]

• Manage and implement the regulations, laws, policies and procedures including but not limited to Anti-Money Laundering regulations, Corporate Governance regulations, card organizations regulations, as well as FATCA, GDPR and CRS rules

• Update the Executive Management about new decrees and laws issued in markets which the group operates (Cyprus, Jordan, Lebanon and Iraq)

• Develop AML policies and procedures and ensure their proper implementation

• Develop Compliance policies and procedures, charter, and yearly work plan and submit them to the Board of Directors

• Check the latest Anti-Money Laundering requirements of the governing body on regular basis

• Coordinate closely with the FIUs unit in the markets which the group operates in (Cyprus, Jordan, Lebanon and Iraq) for their periodic visits and assessment, along with any investigation

• Conduct a review of high-risk accounts, cash deposits and withdrawal operations, transfer operations, transactions, and establish links between these operations and economic activities

• Investigate suspicious operations, and submit them to the Special Committee for Anti- Money Laundering and Countering Financing of Terrorism (referred to as AML/CFT Committee), as well as to the Special Investigation Commission

• Monitor operations exceeding USD 10,000 in value and report to the appropriate authority in case of suspicious operations

• Prepare specialized reports related to the group’s activity and submit them to the AML/CFT Committee

• Prepare the agenda and conduct the AML/CFT Board Committee along with the Head of the AML/CFT Board Committee

• Act as a member of the Executive Committee, the Senior Credit Committee, the AML/CFT Committee, the Subsidiary Supervisory Committee, the ICAAP Committee, and the Risk Committee

• Prepare and conduct AML/CFT, KYC, Sanctions, CRS and GDPR trainings

• Carry out miscellaneous assignments as instructed by the Executive Management Head of AML/CFT Unit, CSC Bank – Beirut, Lebanon [Nov. 2015 – Jan. 2019]

• Review the Investigation and Assessment Alerts for potential money laundering risks in the Bank

• Review the daily assessment of AML and SWIFT reports for potential suspicious activity

• Ensure appropriate due diligence is being applied by the concerned departments

• Ensure that the Risk Based Approach is effective, and continuously review reports about customers’ risk

• Prepare a monthly report to the AML Board Committee regarding findings, cases, and suspicious transactions

• Ensure that the bank adheres to the laws that are issued in Lebanon, USA, EU and by other concerned parties that are related to AML, CFT, and sanctions

• Review and approve documentation of all new business relations with any company or bank from an AML perspective

• Develop and implement AML/CFT training program (conducted more than 15 AML/CFT training sessions)

Assistant Section Head Risk Analyst, CSC Bank – Beirut, Lebanon [Jan. 2009 – Sep. 2015]

• Define and evaluate the risks affecting the business by performing the Operational Risk Self- Assessment

• Implement strategies to decrease the impact of any risk or set a mitigation plan for any risk exposure

• Monitor financial forecasts and report the results to the ALCO Committee

• Define and recommend risk appetites to the ALCO committee

• Define Operational Risk Indicators, identify Key Risk Indicators and develop Operational Risk Scorecard

• Ensure proper controls on outsourcing activities and external service providers to secure best business practices

• Establish contingency plan and business resumption with periodic reviews Officer - Settlement Department, CSC Bank – Beirut, Lebanon [Jul. 2005 – Dec. 2008]

• Monitor Bank’s account on daily basis and ensure the availability of sufficient funds

• Process settlement files with other banks through ECSS on daily basis

• Closely follow-up with banks to ensure they settle their dues on time

• Reconcile the payments of the banks

• Reconcile the group’s accounts in Citibank

Marketing Officer, Ghorayeb Shipping – Beirut, Lebanon [Mar. 2003 – May 2004]

• Assist in the Business Development and the Customer Care responsibilities

• Negotiate deals with international cargo shipping companies EDUCATION & CERTIFICATIONS

• Certified Global Sanction Specialist (CGSS) form the ACAMS association, USA

• Certified of Advanced Anti-Money Laundering Specialist – Financial Crime Investigation (CAMS - FCI) form the ACAMS association, USA

• Certified Anti-Money Laundering Specialist (CAMS) form the ACAMS association, USA

• Successfully completed Introduction to Securities & Investment at Ecole Supérieure des Affaires (ESA) from the Chartered Institute for Securities & Investment UK (CISI-UK)

• Successfully completed Lebanese Regulations at ESA from CISI-UK

• Successfully completed Risk in Financial Services at ESA from CISI-UK

• TOT Certificate from the World Scout organization PUBLISHED PAPER

Published a White paper on the ACAMS website [Sept. 2019] Centralization of Digital KYC in MENA Region: An inevitable Transformation for Combating Financial Crimes in a Digital Era (https://www.acams.org/en/media/document/9581) FREELANCE PROJECTS

Trainer in Arab Group for Development [Jan. 2009 – Nov. 2013] Organize and conduct workshops about: Leadership skills, Time Management, Risk Management, Communication Skills and Conflict Resolutions

Financial Consultant for Astral Consultancy (Marwan El Masri) [Mar. 2011 – Mar. 2013]

• Set up, implement and monitor the company financial plan

• Main project achievements included the increase profit for Lina’s Café by 18% within 6 months and the decrease of expenses for IDM by 6% within 2 months Consultant at LAND (Lebanese Association for NGO Development) [2013 – 2014]

• Assist several NGOs in:

- Creating their Mission & Vision, developing their Strategies and Organizational Charts

- Developing and monitoring the implementation of financial and marketing plans Other Miscellaneous Projects

• Organized more than 40 tours inside Lebanon with groups of 180 people

• Organized around 10 tours outside Lebanon (Syria, Jordan, Turkey & Egypt) with groups of 20 people

• Organized more than 35 camps, up to 4 days 3 nights with complete entertaining programs, for around 120 people

• Organized more than 26 hikes all around Lebanon for groups of around 60 people SEMINARS & WORKSHOPS ATTENDED

• Seminar held by MasterCard International, regarding the MIV cards

• Workshop held by BDL (Lebanese Central Bank) regarding Money Laundry

• Course held by SWIFT Company regarding the swift codes and the software of SWIFT

• Workshop and course held by the Arab Bank Association regarding ORM (Operational Risk Management)

• Workshop held by the Arab Bank Association regarding RCSA (Risk and Control Self-Assessment)

• Workshop held by ABL regarding Liquidity and Capital Adequacy MEMBERSHIP & VOLUNTEER WORK

• 1989 - 2015: Active member in Lebanese Scout Association

• 2004 – 2012: Active member UNV (United Nation Volunteer)

• 2014: Leader of training camp for Lebanese Scout association

• 2012 – 2013: Consultant for programs and curriculum development in Future Scout

• 2010 – 2013: Consultant for Eduplanet NGO

• 2008 – 2010: trainer and in charge of the human resources development at Al-Majmoua NGO

• 2007 – 2009: Project Manager at UNV

• 2003 – 2005: President of the social work club in the Lebanese American University

• 2000: Authorized Paramedic, Lebanese Red Cross

LANGUAGES, SKILLS & HOBBIES

• High proficiency in English and Arabic

• Excellent Computer skills (Microsoft office, Adobe Photoshop, Flash, etc.)

• Crypto and blockchain enthusiastic

• Handball, Hiking, Skiing and Scuba Diving

References Available Upon Request

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