Monica W Hill

Phone: 252-***-****

Email: adr8m3@r.postjobfree.com

Employment History

Online Grocery Shopper

**/**** - ******* ******* ************ Market 2915 Neuse Blvd., New Bern, NC Help customers make the best possible purchases by providing advice, guidance, and excellent customer service Support customers with placing orders and making payments via the phone, online, or in person Respond promptly and effectively to customers' complaints and requests Advise customers on suitable substitutes for dated, discontinued, or unavailable products Report customer issues, supply shortages, and inferior products to management immediately Engage with customers and ensure any special instructions are followed Ensure that orders are accurately selected, scanned, and packed Assist with order collection, packaging, loading, and payment, when required Keep track of product offerings and availability

Collaborate with store departments to ensure efficient service delivery Sales Associate

09/2017 - 05/2019 Lowe's New Bern, NC

Assist customers with their shopping needs in the tool department. Assembly Worker

07/2016 - 01/2017 Executive Personnel Group 1811 S Glenburnie Rd, New Bern, NC Load materials and products into package processing equipment. Retail Sales Agent 1

11/2014 - 05/2016 Suddenlink Communications Kinston, NC Greet customers and answer questions regarding products and services. Receive and process cash or credit payments. Store Manager

01/2012 - 06/2014 Dollar General Oriental, NC

Review sales or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement. Direct and coordinate activities of businesses concerned with the production, pricing, sales, or distribution of products. Prepare staff work schedules and assign specific duties. Education History

Issuing Institution Location Degree Received Course of Study Craven Community College New Bern, NC High School Equivalency Diploma General High School Curriculum Occupational Licenses, Certificates and Training

Certification Title Issuing Organization Completion Date Career Readiness Certificate Lenoir Community College 04/2019 JM&A Business School JM&A Business School 11/1995