Home Agent Entry Specialist
Resume:
Janae Fisher
Work From Home Specialist
Cincinnati, OH
**********@*****.***
Work at home agent experienced in data entry & customer service. Authorized to work in the US for any employer
Work Experience
Job Intake Optimization Specialist
Vernovis / Triage Staffing - Remote
March 2022 to Present
• Make updates for job postings missing details in internal database.
• Creates job postings for contracted specialty travelers nurses.
• Utilizes Power BI & Excel for locating job IDs.
• Tracks daily job input via Excel spreadsheets
• Conducts job & nursing specialties research via internal resources, VMS and internet.
• Logs invalid job facilities & specialties via Excel.
• Corresponds with MS Teams & Outlook for daily & weekly chats.
• Completes all compliance training in timely manner. Customer Service Specialist
Aston Carter / Caresource - Remote
December 2021 to March 2022
• Answers inbound calls in a timely warm professional manner.
• Uses given manuals and tools to accurately answer and resolve members' insurance-related inquiries.
• Documents & tasks each call based on correct program guidelines.
• Warm transfers members to the correct line of business.
• Advises members of new programs, health alerts, and surveys on calls.
• Aids with maintaining provider's locator tools by tasking the issue to the proper department for outdated information.
• Uses Microsoft Outlook and Teams for effective and prompt communication between co-workers.
• Completes all Compliance Wire training in a timely manner. Data Entry Specialist
Acara Staffing / Eversana - Remote
July 2020 to November 2021
• Retrieved applications through an inbound fax viewer.
• Entered & Processed applications accurately via Sana or CRM.
• Verified health care providers' credentials via Medpro and Office Inspector General.
• Approved or Denied applications based on eligibility criteria.
• Accurately placed orders for specialty medications.
• Made outbound calls to applicants to inform them of missing information that would delay their application processing time.
• Created Tickets via helpdesk for system issues.
• Documented activity for all application entries and updates.
• Logged daily totals and system issues via Microsoft excel.
• Communicated via Microsoft Outlook & Teams for effective and prompt communication with co- workers.
• Completed all Cornerstone training in a timely manner. Retention Specialist
VXI - Forest Park, OH
June 2019 to August 2019
• Answered inbound calls in a friendly timely manner
• Convinced members of the benefits of keeping TV programming services.
• Offered customer loyalty rewards if applicable to the caller.
• Advised members of disconnection guidelines and applicable final balances. Data Entry Specialist / EDI Office Assistant
Crown Staffing / Takumi - Fairfield, OH
April 2016 to November 2016
• Entered and completed invoices in M.C Frame software.
• Corresponded with clients via email for status of orders.
• Prepared and printed Kanban skid tags and inventory list. Customer Service Specialist
Kroger - Hamilton, OH
June 2015 to October 2015
• Answered inbound calls in a professional timely manner.
• Assisted customers with pharmacy-related inquiries.
• Entered prescription refill orders.
• Educated callers about refill delays.
Customer Service Specialist
Express Personnel / Netrada - West Chester, OH
September 2013 to January 2014
• Answered inbound calls in warm professional manner.
• Assisted callers with ordering products.
• Processed payment information.
• Assisted callers with returns and exchange procedures.
• Recommended related complimentary products to callers. Education
Secondary School Education
Moler Pickens Beauty Academy - Fairfield, OH
August 2002 to June 2006
High school diploma or GED
Northwest High School - Cincinnati, OH
Skills
• Data Intake
• 5 years Customer Service
• Microsoft Word
• Order Entry
• EDI
• Microsoft Office
• Microsoft Excel
• Microsoft Outlook
• SharePoint
• Customer support
• Data entry
• Customer service
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