Janae Fisher

Work From Home Specialist

Cincinnati, OH

adr8k0@r.postjobfree.com

+1-513-***-****

Work at home agent experienced in data entry & customer service. Authorized to work in the US for any employer

Work Experience

Job Intake Optimization Specialist

Vernovis / Triage Staffing - Remote

March 2022 to Present

• Make updates for job postings missing details in internal database.

• Creates job postings for contracted specialty travelers nurses.

• Utilizes Power BI & Excel for locating job IDs.

• Tracks daily job input via Excel spreadsheets

• Conducts job & nursing specialties research via internal resources, VMS and internet.

• Logs invalid job facilities & specialties via Excel.

• Corresponds with MS Teams & Outlook for daily & weekly chats.

• Completes all compliance training in timely manner. Customer Service Specialist

Aston Carter / Caresource - Remote

December 2021 to March 2022

• Answers inbound calls in a timely warm professional manner.

• Uses given manuals and tools to accurately answer and resolve members' insurance-related inquiries.

• Documents & tasks each call based on correct program guidelines.

• Warm transfers members to the correct line of business.

• Advises members of new programs, health alerts, and surveys on calls.

• Aids with maintaining provider's locator tools by tasking the issue to the proper department for outdated information.

• Uses Microsoft Outlook and Teams for effective and prompt communication between co-workers.

• Completes all Compliance Wire training in a timely manner. Data Entry Specialist

Acara Staffing / Eversana - Remote

July 2020 to November 2021

• Retrieved applications through an inbound fax viewer.

• Entered & Processed applications accurately via Sana or CRM.

• Verified health care providers' credentials via Medpro and Office Inspector General.

• Approved or Denied applications based on eligibility criteria.

• Accurately placed orders for specialty medications.

• Made outbound calls to applicants to inform them of missing information that would delay their application processing time.

• Created Tickets via helpdesk for system issues.

• Documented activity for all application entries and updates.

• Logged daily totals and system issues via Microsoft excel.

• Communicated via Microsoft Outlook & Teams for effective and prompt communication with co- workers.

• Completed all Cornerstone training in a timely manner. Retention Specialist

VXI - Forest Park, OH

June 2019 to August 2019

• Answered inbound calls in a friendly timely manner

• Convinced members of the benefits of keeping TV programming services.

• Offered customer loyalty rewards if applicable to the caller.

• Advised members of disconnection guidelines and applicable final balances. Data Entry Specialist / EDI Office Assistant

Crown Staffing / Takumi - Fairfield, OH

April 2016 to November 2016

• Entered and completed invoices in M.C Frame software.

• Corresponded with clients via email for status of orders.

• Prepared and printed Kanban skid tags and inventory list. Customer Service Specialist

Kroger - Hamilton, OH

June 2015 to October 2015

• Answered inbound calls in a professional timely manner.

• Assisted customers with pharmacy-related inquiries.

• Entered prescription refill orders.

• Educated callers about refill delays.

Customer Service Specialist

Express Personnel / Netrada - West Chester, OH

September 2013 to January 2014

• Answered inbound calls in warm professional manner.

• Assisted callers with ordering products.

• Processed payment information.

• Assisted callers with returns and exchange procedures.

• Recommended related complimentary products to callers. Education

Secondary School Education

Moler Pickens Beauty Academy - Fairfield, OH

August 2002 to June 2006

High school diploma or GED

Northwest High School - Cincinnati, OH

Skills

• Data Intake

• 5 years Customer Service

• Microsoft Word

• Order Entry

• EDI

• Microsoft Office

• Microsoft Excel

• Microsoft Outlook

• SharePoint

• Customer support

• Data entry

• Customer service

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