Anelisa Mbiko

Skills

knowledge of HTML, C++, C#, JavaScript and various Microsoft applications.

knowledge in contact centre systems such as Customer Relations System and Expert decisions system (XDS), keeping a good KPI.

Knowledge of Cellular network systems such Siebel, MII (Vodacom), Mtn iLula, Helios, Oms and Helios and Telkom contract website and POS system.

Knowledge in security software such as address verification system, XDS and DIA.

Personal details

Name and surname: Anelisa Mbiko

Date of birth: 12 August 1995

Nationality: South African

Marital status: Single

Contact details: 073-***-****

Alternative number: 064-****-***

Email address: adr8g9@r.postjobfree.com

Address: 6282 Malambo Cosmo City 2188

Qualifications

1.Name of institution: Jeppe Education Centre

Year attended: 2014

Qualification achieved: Grade 12

2.Name of institution: Fostermellair Learning Solutions

Year attended: 2019 - 2020

Qualification achieved: NQF Level 4 – 5 System Development National Certificate

3.Name of institution: University of South Africa

Year attended: 2019 (Effective from 2021)

Qualification achieved: Bachelor of Arts in Health sciences and Services (Community and Health Psychology).

Professional Experience

1. Name of employer: iStore

Position: Sales Consultant

Duration: April 2021- Current

Reasons for leaving: Seeking growth professional environment.

Duties and Responsibilities:

Selling of Apple products and third party accessories.

In-store cellular contract applications for customers for either Mtn private or business accounts, Vodacom private or business accounts and Telkom private or business.

Stock-taking and In-store merchandising.

Cashier using Syspro.

CTO as per customer request.

Administrative duties.

Administering Trade-ins for iPhones and Android devices.

2. Name of employer: Fostermellair Learning Solutions

Position: Learner

Duration: October 2018 – September 2020

Reasons for leaving: Contract ended

Duties and Responsibilities:

• Attend all theoretical learning and practical sessions.

• Access the resources required to complete all the specified learning activities.

• Complete all assignments to meet outcomes to require qualification.

• Carry out related work

• Comply with all legal requirements.

3. Name of employer: Cell C

Position: Customer Care Agent, Contract Department.

Duration: April 2016 – September 2017

Reasons for leaving: Family responsibility

Duties and Responsibilities:

• Assist clients with product information.

• Assist with IVR requests.

• Inform clients of billing information and queries.

• Assist with both hybrid and contract recharges.

• Activate and deactivate accounts as per client’s request.

4. Name of employer: Food Lover’s Market Café

Position: Part time Waitress

Duration: December 2014 – March 2016

Reasons for leaving: New career opportunity

Duties and Responsibilities:

• Distribute menus to customers.

• Take meal and beverage orders.

• Serve customer orders.

• Sort cutlery.

• Refill condiments.

5. Name of employer: Jeppe Education Centre

Position: Marketing Consultant, Marketing Department

Duration: January – March 2015

Reasons for leaving: Temporary contract

Duties and Responsibilities:

• Inform clients of course information and prices.

• Register students.

• Follow up on clients.

• Assist clients with the signing of paper work.

• Distribute pamphlets with course information to potential clients.

References

1.Name of employer: Fostermelliar Learning Solutions

Name of reference: Mr. J. Jacques

Position held: Manager

Mobile number: 084-***-****

Email address: adr8g9@r.postjobfree.com

2. Name of employer: Cell C

Name of reference: Mr. V.Miya

Position held: Facilitator

Mobile number: 084-***-****

Telephone number: 011 628 030

3.Name of employer: Food Lover’s Market Cafe

Name of reference: Mr. S.Herholdt

Position held: Manager

Mobile number: 078-***-****

Telephone number: 011-***-****

4. Name of employer: Jeppe Education Centre

Name of reference: Mr. S. Mustafah

Position held: Head Master

Mobile number: 072-***-****

Telephone number: 011-***-****

5. Name of reference: Bongo Desha

Name of employer: iStore

Position held: Manager

Telephone number: 087-***-****

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